academic support services coordinator resume example with 14 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Charismatic and energetic professional highly creative in developing training strategies that build strong teams and cultivate positive environments.
  • Strong verbal communication Knowledge of Adult Learning Theory
  • Conflict resolution Strong team player & collaborator
  • Extremely organized
  • Project Management
  • Adaptable
  • Management skills
  • MS Office proficiency
  • Process implementation
  • Innovative
  • Program assessment and analysis
Work History
Academic Support Services Coordinator, 02/2014 to Current
Flightsafety International Inc.Dayton, OH,
  • Develop and manage work schedule for off-service residents rotating through the department.
  • Analyze information to ensure accurate shift coverage for departmental needs Implement mechanisms for improved program communication
  • Developed and maintained a new database process for faculty and fellows evaluation which resulted in marked performance improvements as it pertained to incentive metrics
  • Collaborates with Residency Director & Denver Health Coordinators to further develop and/or improve upon the existing program
  • Collects and manage resident evaluation results as they pertain to faculty incentive distribution through MedHub
  • Strategic planning with Residency Director and physicians to ensure the program is in good standing
  • Conducts assessment and evaluation of department program and courses
  • Facilitates educational activities (e.g., didactic conference schedules, Grand Rounds, etc.) that support the program's curriculum and adheres to ACGME and LCME requirements
  • Ensures hospital policies and procedures are enforced
  • Coordinator for Emergency Medicine Scientist Training and Intensive Mentorship (EM-STIM) program
  • Administrate the Department of Emergency Medicine Pilot Grants
  • Coordinates orientation for visiting MSIV & Diversity students
  • Manages and recruits applicant interviews and resident/fellow selection.
  • Demonstrates exemplary customer service in every aspect including written and oral communication.
  • Implementing a developmentally-appropriate new didactic curriculum for the entire residency program.
  • Served on Residency Leadership and Clinical Competency Committees.
  • Researched and updated all required materials needed for University of Colorado and Denver Health partners.

Center Manager, 03/2012 to 02/2014
University Of Northern ColoradoCity, STATE,
  • Manage the daily operations of a UNC off campus center and support faculty and students in Extended Studies programs by providing instructional support, student services, and technology support as well as facility management
  • Promotes marketing in the community Refer students to appropriate University resources
  • Ensure that classroom technology and computer labs are functioning correctly and are current with University technology standards
  • Manages new student recruitment for all programs at the Lowry Center
  • Coordinate with leaseholders for any maintenance and repairs needed, assuring that facility and university policy in regard to facilities are in sync
  • Provide instructional services and support for faculty teaching at the Center, this includes training in smart room technology, troubleshooting technology issues, providing course rosters, attendance spreadsheets
  • Proctor MMPI tests and schedule appointments for the Clinical Counseling program students
  • Manages and supervises part time center coordinator and student workers
  • Provide student services and support at the Center including attending program orientations, acting as a point of contact for students, assisting in technology needs (URSA, Banner, PIN, Pharos printing system), and connecting students to campus student service offices.

Waitress/Banquet Server, 04/2007 to 03/2012
Westin HotelCity, STATE,
  • Provided excellent customer service to guests to 75-100 customers per shift.
  • Consistently offered professional, friendly and engaging service.
  • Planned events for business, private parties, wedding and sport functions (inc. NCAA & NFL).

Master of Arts: Educational Psychology, Expected in December 2011 to University of Colorado Denver - Denver, Colorado
  • Relevant coursework EPSY 5220 Adult Development and Learning and EPSY 5240 Cognition and Instruction

Bachelor of Arts: Communications , Expected in May 2010 to Metropolitan State University - Denver, Colorado
  • Minor in Marketing

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Resume Overview

School Attended

  • University of Colorado Denver
  • Metropolitan State University

Job Titles Held:

  • Academic Support Services Coordinator
  • Center Manager
  • Waitress/Banquet Server


  • Master of Arts
  • Bachelor of Arts

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