academic support associate resume example with 20 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Supervised several work-study staff members.
  • Hosted and organized the 2018 Trinidad State career fair for graduating students and public. My invitations were there from law enforcement, the court system, to the energy industry, to heavy manufacturing.
  • Participated in all college marketing and developing meetings to ensure content is updated and correct.
  • Processed all aspects of new student applications including high school transcripts, admission services financial aid knowledge, and all use of data base management.
  • Core competencies include:
  • Program Design & Implementation Team Building & Leadership
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Team Support
  • School Programs Development
  • Academic Assistance
  • Career Planning Presentations
  • Student Records Maintenance
  • Job Search Instruction
Work History
07/2017 to 08/2021
Assistant Director of Admissions University Of Notre Dame Notre Dame, IN,
  • Explained admissions processes, educational programs, financial assistance and student services to students with kindness and excellent customer service.
  • Coordinated and participated in campus recruitment events, orientation programs and open houses.
  • Developed several marketing campaigns to relay school's mission to prospective parents and students.
  • Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
  • Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Increased school registrations with improved promotional approaches, outreach strategies and parent engagement plans by 50%.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
01/2020 to 08/2021
Admissions Coordinator Berkshire Healthcare Yarmouth, MA,
  • Maintained student database and electronic records for 100% of Trinidad State College enrolled students.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
  • Made recommendations for continuous improvement related to use of new teaching tools, resources and training and improvement of online doctoral education instruction.
  • Determined validity and reliability of data gathering methods.
  • Maintained accurate confidential participant files to meet state and federal guidelines.
  • Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
12/2012 to 09/2015
Academic Program Coordinator State Of Arkansas Springdale, AR,
  • Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
  • Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
  • Retained interest and maximized receptive learning while assisting in student education.
  • Recruited and hired staff members to help implement program initiatives.
  • Managed curriculum implementation and continuous improvement of industry best practices.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Maintained program files, records, databases and websites to gather research and prepare and submit Banner reports.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
10/2000 to 06/2011
Family Support Coordinator Garfield Elementary School City, STATE,
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Developed team communications and information for meetings.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Identified issues, analyzed information and provided solutions to problems.
Expected in 1993 to to
Bachelor of Science: Psychology-Social work
University of Northern Colorado - Greeley, CO,
Expected in 05/1989 to to
Associate of Arts: General Studies
Trinidad State Junior College - Trinidad Colorado,

Empathetic individual with over 20 years of experience interfacing with community liaisons, facilitating individual and group sessions and monitoring conditions of clients to coordinate care. Excellent communicator with knack for building lasting professional relationships. Caring and skilled, passionate about positively impacting programs and helping participants by providing expert support. Familiar with this community and looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Looking forward to hearing from you real soon!

Thank you!

Jessica Claire

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Resume Overview

School Attended

  • University of Northern Colorado
  • Trinidad State Junior College

Job Titles Held:

  • Assistant Director of Admissions
  • Admissions Coordinator
  • Academic Program Coordinator
  • Family Support Coordinator


  • Bachelor of Science
  • Associate of Arts

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