Academic Student Success Coach Resume Example
I am Claudia Sanchez Industrial Designer, Project Manager and Professor with PhD. in Design. I have been in the Corporate and Education fields for over 20 years leading, applying, teaching human-centered Design for a variety of projects that include products, services, processes, and systems.
Accomplished Design coach with over 20 years working with a variety of audiences: students, professionals, entrepreneurs, and community members. Experienced in mentoring on projects with the private, public, and education sectors.
Led the cross – cultural process for Hispanic First Year Students assisting parents in the transition of their children to the American campus.
Collaborated with a multidisciplinary teamwork in the research of ‘Aesthetics Properties in Spaces' examining the relationship between the appreciation of those aesthetic properties (form, color, texture, symbolic meaning) and affective connection of users with spaces in Health Buildings: Kangaroo Care, Children's Dialysis Center for children, Adolescent Depression Treatment.
Supported from conceptualization to curricular design the local market workforce training for rehabilitation of young male and female guerilla. We partnered with government agencies and local business to provide a local market workforce in five different regions of the country. Designed the instructional contents, and delivery modes for training.
Led the Design methods and practice; from conceptualization to curricular design the local market workforce training for rehabilitation of young male and female guerilla. Program partnered with government agencies, cultural entrepreneurs, and local business to provide a local market workforce in five different regions of the country.
Developed the initiative: ‘Using Design in The Academic Support' a set of dynamics and resources in academic coach practice to promote the self-exploration and ways to define an action plan for self-regulation, and motivation of students with learning difficulties. This tool is also a data generating research to identify the key aspects related with academic performance, cultural integration, and more.
Coached Design Thinking to entrepreneurs and small business owners focused on product design and development including conceptual design, aesthetics of product, prototyping, validation, business modeling, user testing, customer service, among others; as a result, over 300 individuals were trained, over 100 business models became a startup, over 100 new products (analog, digital, and hybrid) were implemented.
Coached Design Thinking for Educators to develop engaging courses and research's initiatives focused on adult's learning programs for workforce training purposes.
Led the project Academy: a workforce training partnered between LG Electronics and Colombian Public School by providing the curricula, materials, facilities, learning experience for product training, call center assistance, installation, and maintenance. I led the project including institutional agreement, budget, schedule, and teamwork coordination. Since 2017 around 2000 technicians have been graduated, contributing with the effectiveness of service, cost of warranty reduction, satisfaction customer index's improvement, and employment opportunities.
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- Encourage students to carefully consider career options and related academic decisions based on personal strengths and goals.
- Help in the development and implementation of students Individualized Study Plans (ISPs).
- Support in the development and implementation of students Individualized Study Plans (ISPs).
- Lead the cross-cultural integration for foreigners students, mainly hispanic ones.
- Create and develop workshops and tools to improve the self- awareness, self-regulation, and self-efficacy with focus in a meaningful learning experience.
- Define strategies and created a plan to achieve academic performance, and career development.
- Wrote reports, authored papers and organized supporting documentation for international agreement.
- Collaborate with internal partners to explore grant opportunities.
- Create and implement Design-thinking support tools to guide research, projects, and study abilities.
- Collaborated with peers and other design team members to discuss product enhancements and features.
- Communicated changes in project scope and timelines to proper stakeholders.
- Defined strategies and created a plan to translate business initiatives into the business model, and portfolio (product, service, system, and process).
- Thoroughly researched design topics and studied information pertaining to topics.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Facilitated coaching and feedback for newer team members, and entrepreneurs to guide their ideas into workable, practical design.
- Reviewed and modified product samples to account for technical and aesthetic requirements.
- Managed implementation of human-centered design approaches to standardize design methodologies.
- Met with clients (government agencies, and private) to establish ideas, goals and guidelines for design team.
- Conducted user and design field researches.
- Established work priorities to meet contractual obligations for schedule, operations, and installations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Fostered strong relationships with government authorities, owners and suppliers by agreements and maintaining collaboratively work to improve leather-goods sector.
- Created and implemented Design Business Lab to train young designers focused on aesthetics, design for manufacturing, validation, prototyping, and more.
- Met customer needs and accomplished creative visions by overseeing strategic, focused portfolios.
- Directed implementation of improved work methods and procedures to achieve agency objectives.
- Offered leadership while liaising with small business owners to design, prototype, and launch new product,service, experience from design.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics, and goal achievement.
- Led the Cost of Quality Return rates, Cost of warranty, Client's engagement.
- Continually updated project cost projections at appropriate design milestones throughout life of project to identify disparities between projected and actual costs and adjust total project budget applied to call center, part's supply chain, service centers network, training programs, product return, and more.
- Used Human-centered Design to provide exceptional customer service, driving satisfaction, and loyalty.
- Orchestrated sales programs and revitalized relationships with dealers and independent sales representatives, resulting in broader sales network and heightened volume.
- Collaborated to articulate the policies and protocols from headquarters with local conditions.
- Major in Adult e-learning
- Acumen - Storytelling for Change
- Acumen - Design Kit Prototyping
- Acumen - Prasad Setty of Google on People Analytics
- Acumen - Systems Practice
- ACF - Academic Coaching Training
- (IDEO – Acumen) - Design Thinking - User-centered design methods
- PMP In process
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Resume Overview
School Attended
- Universidad De Palermo
- Umiversidad Javeriana
- Universidad Nacional De Colombia
Job Titles Held:
- Academic Student Success Coach
- Senior Industrial Designer Consultant
- Manager of Operations
- Customer Service Manager
Degrees
- PhD.
Master of Arts
Bachelor of Arts
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