Encouraging manager and analytical problem-solver with 6 years of Industry experience. Talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact organizational success.
Skills
Salesforce
Google Suite & MS Office
Adaptability and Flexibility
Program Development and Management
Documentation Proficiency
Operations management
Professional writing
Data Collection & Research
Verbal and Written Communication
Budget Controls
Billing and Accounting Support
Overseeing Logistics
Administration and Reporting
Recruitment and Selection
File and Database Management
Work History
11/2021 to Current
Academic Services Manager Imagine One Technology & Management, Ltd. – Charleston, SOUTH CAROLINA,
Optimized team priorities, maintained schedules and student monitored performance.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened team communications and information for meetings
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support Academic programming and student clubs
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Proficient use of Salesforce
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
06/2017 to 03/2020
Program ManagerMighty Writers – City, STATE,
Met with program stakeholders on regular basis to assess progress and make adjustments
Conducted community workshops to promote different programs and educate public on available services
Developed and created programs and monitored effectiveness along with individual participant needs
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
Worked with Program Director to coordinate team development activities and trainings
Recruited, interviewed and hired volunteers and interns offering exceptional talent and brought great skills to team
Identified issues, analyzed information and provided feedback and solutions
Developed curricula for students ages 11-19.
Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program
Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
07/2017 to 08/2018
Youth Advisory Council Program DirectorTyler School Of Art, Temple University – City, STATE,
Drove operational improvements which resulted in savings
Used coordination and planning skills to achieve results according to schedule
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Adhered to negotiated annual budget and spending requirements
Developed weekly schedules, and assignments for 5 youth participants.
Worked with senior management to coordinate team development activities and trainings.
Assisted Public Programs Director with researching grants and grant writing tasks.
Conducted community workshops with youth participants to promote different programs and educate public on available services.
01/2016 to 08/2016
City ASL-Mentor Maker Free Library Of Philadelphia – City, STATE,
Conducted community workshops to promote different programs and educate public on available services
Demonstrated respect, friendliness and willingness to help wherever needed
Planned and facilitated literacy workshops in accordance with curricula, employing varied methods to maximize attendance
Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement
Monitored field trips and special events to maintain safety and increase attendee retention
Collaborated with school staff to identify areas in need of improvement and implement solutions
Assisted youth with homework assignments, art and literacy at North Philadelphia branches.
Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
Planned, developed and implemented strategies to convey information with key decision makers.
Education
Expected in 12/2018 to to
Master of Arts: African
American Studies Temple University - Philadelphia, PA GPA:
Expected in 12/2012 to to
Bachelor of Arts: Mass Communication & Journalism Temple University - Philadelphia, PA GPA:
Affiliations
Delta Alpha Pi Honors Society Member since 2018
Couvillion Scholarship Recipient 2017
Golden Key International Honor Society Member since 2016
Chi Alpha Epsilon National Honor Society Member since 2011
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