Academic Dean resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-driven Director successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.

  • Proactively manages a team and region of 5 Senior
    Enrollment managers and 25 associates
  • Implements quarterly staff retention plans.
  • Collaboration with Senior Leaders creating new call
    center quality assurance process
  • First line responder to Student end of course surveys
    (SEOCS) for customer satisfaction improvement
  • Reviewed and audited current new student recruiting
  • Prepared and on-boarded new associates and managers
    by conducting orientation to recruitment process and
  • Developed Customer Service Performance Metrics
  • Delivered mid-year and annual performance
  • Directed and facilitated continuous training/coaching
    and development of advisors
  • Full cycle recruitment and onboarding
  • Completed workforce demand planning
  • Implemented and executed call evaluation for quality
    and compliance assurance
  • Implemented onboarding standard work process for
    recruitment of new enrollment advisors
  • Led and facilitated culture committee to improve culture
    of entire staff within School of Business
  • Facilitated and presented strategic plans to faculty, staff
    and alumni group
  • Developed standard operating procedures for new
    initiatives towards student Quality assurance
06/2016 to 10/2021
Academic Dean Dorsey Schools Saginaw, MI,
  • Provides leadership and vision to ensure compliance in matters relating to student discipline, alternative education, child welfare and attendance, guidance services, and school safety.
  • Collaborates with district staff, families, and the community in developing and implementing services and/or programs.
  • Plans, implements, and evaluates educational programming in order to ensure continuous program improvement for the benefit of all students.
  • Incorporates policies and procedures in accordance with laws and regulations.
  • Guides, directs, and participates in serious discipline processes, including student suspensions and expulsions.
  • Ensures that all practices in the district are legal and ethical for each student/family so that each child has the opportunity to achieve at a high level and be prepared for post-secondary success.
  • Manages fiscal resources from the General Fund and state/federal grants; prepares budgets and directs spending; and monitors maintenance for the purpose of fiscal efficiency in providing required services.
  • Supervises and evaluates pupil services staff.
  • Develops and updates the course catalog.
  • Oversees Title IV and VII programming
01/2011 to 05/2016
Director of Admissions Legacy Health Services Lyndhurst, OH,
  • 1st Associate Director of Admissions in to bring all programs above
    ACCET placement benchmark for ‘InterCoast' West Covina College
    –released deferment for MA program
  • Provide direct student support services, working collaboratively with each
    department across the campus to remove barriers and demystify the
    college experience for all students.
  • Identify and evaluate the risks to the organization's people (clients, staff,
    management), property, finances, and implement measures to control
    risks. Manage all HR related issues including recruitment, interviewing,
    selection, and onboarding staff that have the right technical and personal
    abilities to help further the organization's mission.
  • Train, develop and coach campus to run a successful education
    department by helping team leadership learn to work together, conduct
    quality cross-departmental meetings, and understand policies and
    operational processes needed for sustainable success.
    Outcomes resulted in higher profit margins (retention of students bring
    more to the profit line, than unsupported students that drop within their
    first couple of months).
    Began start-up Fitness Program; opened with 6 students responsible for 6
    programs and On-line Reconciliation of funding for active & non-active
    students (improvement from a year ago to today)
02/2008 to 01/2011
Allied Health Director Everest College City, STATE,
  • Support to campus president responsible for hiring ,training and
    developing new staff for campus ,from the security of directors and department and their individual teams. Oversees department and report status to campus president .Programmatic Accreditation responses and recertification . Organization of compliant procedures and outcomes.
  • Ensure employee and campus compliance with all policies and procedures of the institution, company, and state/federal rules and regulations.
  • Develop and maintain training curriculum and materials Plan, develop and implemented procedures for education, admissions, financial services ,business operations and student placement departments
  • Handle student inquires and problems related to education programs entrance and eligibility requirements
  • Insure academic standards, policies, and procedures Participation in graduation, job fairs, open house, Accreditation and audit visits
  • Audit student enrollment and financial aid paperwork Conduct new
    student orientation
  • Retaining 160 students
  • Responsible for overseeing all Allied Health Programs MA,DA,PT,MT
    business program
Education and Training
Expected in 12/2022
Ph.D.: Doctor of Education in Organizational Leadership
Grand Canyon University - Phoenix, AZ
Expected in 05/2020
Master of Science: Psychology Emphasis in Industrial And Organization
Grand Canyon University - Phoenix, AZ
Expected in 06/2016
Bachelor of Science: Healthcare Management
Platt College - Alhambra, CA

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Platt College

Job Titles Held:

  • Academic Dean
  • Director of Admissions
  • Allied Health Director


  • Ph.D.
  • Master of Science
  • Bachelor of Science

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