Results-driven Director successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.
Skills
Proactively manages a team and region of 5 Senior
Enrollment managers and 25 associates
Implements quarterly staff retention plans.
Collaboration with Senior Leaders creating new call
center quality assurance process
First line responder to Student end of course surveys
(SEOCS) for customer satisfaction improvement
Reviewed and audited current new student recruiting
practices
Prepared and on-boarded new associates and managers
by conducting orientation to recruitment process and
programs
Developed Customer Service Performance Metrics
Delivered mid-year and annual performance
reviews/appraisals
Directed and facilitated continuous training/coaching
and development of advisors
Full cycle recruitment and onboarding
Completed workforce demand planning
Implemented and executed call evaluation for quality
and compliance assurance
Implemented onboarding standard work process for
recruitment of new enrollment advisors
Led and facilitated culture committee to improve culture
of entire staff within School of Business
Facilitated and presented strategic plans to faculty, staff
and alumni group
Developed standard operating procedures for new
initiatives towards student Quality assurance
Experience
06/2016 to 10/2021
Academic DeanDorsey Schools – Saginaw, MI,
Provides leadership and vision to ensure compliance in matters relating to student discipline, alternative education, child welfare and attendance, guidance services, and school safety.
Collaborates with district staff, families, and the community in developing and implementing services and/or programs.
Plans, implements, and evaluates educational programming in order to ensure continuous program improvement for the benefit of all students.
Incorporates policies and procedures in accordance with laws and regulations.
Guides, directs, and participates in serious discipline processes, including student suspensions and expulsions.
Ensures that all practices in the district are legal and ethical for each student/family so that each child has the opportunity to achieve at a high level and be prepared for post-secondary success.
Manages fiscal resources from the General Fund and state/federal grants; prepares budgets and directs spending; and monitors maintenance for the purpose of fiscal efficiency in providing required services.
Supervises and evaluates pupil services staff.
Develops and updates the course catalog.
Oversees Title IV and VII programming
01/2011 to 05/2016
Director of AdmissionsLegacy Health Services – Lyndhurst, OH,
1st Associate Director of Admissions in to bring all programs above
ACCET placement benchmark for ‘InterCoast' West Covina College
–released deferment for MA program
Provide direct student support services, working collaboratively with each
department across the campus to remove barriers and demystify the
college experience for all students.
Identify and evaluate the risks to the organization's people (clients, staff,
management), property, finances, and implement measures to control
risks. Manage all HR related issues including recruitment, interviewing,
selection, and onboarding staff that have the right technical and personal
abilities to help further the organization's mission.
Train, develop and coach campus to run a successful education
department by helping team leadership learn to work together, conduct
quality cross-departmental meetings, and understand policies and
operational processes needed for sustainable success.
Outcomes resulted in higher profit margins (retention of students bring
more to the profit line, than unsupported students that drop within their
first couple of months).
Began start-up Fitness Program; opened with 6 students responsible for 6
programs and On-line Reconciliation of funding for active & non-active
students (improvement from a year ago to today)
02/2008 to 01/2011
Allied Health Director Everest College – City, STATE,
Support to campus president responsible for hiring ,training and
developing new staff for campus ,from the security of directors and department and their individual teams. Oversees department and report status to campus president .Programmatic Accreditation responses and recertification . Organization of compliant procedures and outcomes.
Ensure employee and campus compliance with all policies and procedures of the institution, company, and state/federal rules and regulations.
Develop and maintain training curriculum and materials Plan, develop and implemented procedures for education, admissions, financial services ,business operations and student placement departments
Handle student inquires and problems related to education programs entrance and eligibility requirements
Insure academic standards, policies, and procedures Participation in graduation, job fairs, open house, Accreditation and audit visits
Audit student enrollment and financial aid paperwork Conduct new
student orientation
Retaining 160 students
Responsible for overseeing all Allied Health Programs MA,DA,PT,MT
business program
Education and Training
Expected in 12/2022
Ph.D.: Doctor of Education in Organizational Leadership Grand Canyon University - Phoenix, AZ GPA:
Expected in 05/2020
Master of Science: Psychology Emphasis in Industrial And Organization Grand Canyon University - Phoenix, AZ GPA:
Expected in 06/2016
Bachelor of Science: Healthcare Management Platt College - Alhambra, CA GPA:
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