Ambitious Academic Counselor and University Retention Specialist focused on supporting students in accomplishing personal and academic success. Gifted in counseling, student advocacy and preventive education to meet the goals and objectives of the counseling program. Delicate in handling issues involving cultural and socioeconomic differences.
Skills
Leadership
Troubleshooting
Problem resolution
Computer skills
Relationship building
Policies implementation
Solution development
Personnel engagement
Education and Training
Albizu University Miami, FL, Expected in – –Ph.D.:Human Services - GPA:
Dissertation: A Correlation Study of Early Childhood Educators’ ACES Positive Score and Attitudes Related to Trauma-Informed Care
Florida International UniversityMiami, FLExpected in 05/2007 – –Master of Science:Social Work - GPA:
Student Social Work Association Member
Phi Alpha Social Worker Honors Society Delta Iota Chapter Member
Florida International UniversityMiami, FLExpected in 05/2003 – –Bachelor of Science:Social Work - GPA:
Experience
Common Spirit - Academic Counselor/Retention Specialist Colorado Springs, CO, 06/2020 - Current
Evaluated previous gains and losses to develop corrective actions.
Developed process improvements and streamlined procedures to effectively resolve student conerns.
Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
Strengthened traceability by developing organization systems for records, reports and agendas.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Participated in campus outreach and involvement programs such as Student Success Series and Student Wellness Series .
Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
Served as student mentor and counselor for students when academic problems and personal adjustment issues arose.
Contributed to development, planning and completion of project initiatives.
Completed various reports and analyzed each report to decide where improvements could be made.
Miami-dade County Public Schools - Lead Social Worker - Head Start Programs City, STATE, 12/2009 - 06/2020
Developed workable solutions for recurring problems for individuals and families.
Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
Maintained confidential case documentation.
Maintained thorough case history records and wrote detailed reports.
Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Provided mental health support to homeless clients and connected each with community resources.
Maintained lists of resources helpful to clients.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Administered conflict resolution strategies to help families resolve disputes.
Interviewed clients individually and in family groups to determine services to best address specific needs.
Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
Offered grief and bereavement counseling to support family members after death of loved ones.
Developed complete training programs and led training using expert learning techniques.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Assessed training needs, using employee surveys and interviews to gather data.
Designed and directed orientation and training programs to meet client needs.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Reviewed training delivery methods to optimize training effectiveness and costs.
Explained goals and expectations required of trainees.
MIAMI DADE COUNTY PUBLIC SCHOOLS - District Crisis Response Team Member City, STATE, 12/2009 - 08/2011
Triaged crisis with established screening and assessment techniques.
Notified law enforcement of threats to self-harm or harm others to help coordinate appropriate responses.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
Enhanced counseling services with multifaceted approach incorporating multiple disciplines.
Educated family members and helped each support clients by improving coping techniques.
Devised community-based programs focused on combating specific problems.
Presented social programs to educate community and improve participation in counseling services.
Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
Improved operations by working with team members and customers to find workable solutions.
Switchboard Of Miami - Program Coordinator City, STATE, 05/2007 - 12/2009
Designed and implemented program policies, frameworks and toolkits for change management processes.
Communicated project status, requirements and deadlines to stakeholders.
Supervised and directed programs by creating policies to reflect business practices.
Uncovered issues to determine solutions and assist program participants.
Coordinated logistics for activities and events.
Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
Fostered relationships to define programming needs and strengthen organizational standing.
Stayed up-to-date on program procedures to maintain nonprofit status and accurately file taxes.
Analyzed program effectiveness to modify, adapt and optimize workflows.
Partnered with program management on recommendations, process improvements and corrective action plans.
Coordinated planning and program development between news teams and other programming staff.
Coordinated, tasked and supervised staff to sustain organizational operations and champion organizational mission.
Managed program operations and provided strategic leadership for all workers.
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