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ABO - Commercial Lending Operations Resume Example

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ABO - COMMERCIAL LENDING OPERATIONS
Professional Summary

Results-oriented business leader with more than 7 years of experience in day-to-day business operations and sales management. Confident to become an exceptional manager in given field. Offering ability to leverage trends across industries to derive solutions and approaches focused on creating value for customers and profitability for business. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Recently finished bachelors degree while working full time in Banking industry in highly sought after field of "Leadership and Organization Management (MOL)".

Skills
  • Interpret big data and deliver meaningful results that keenly drive productivity and efficiency
  • Comfortable leading projects and helping team achieve goals
  • Experienced in motivating and leading contingent workforce
  • Well versed in Lean process, Kaizen, and Six Sigma
  • Business analysis,. Risk analysis and Management, Budgeting and Forecasting.
  • Love public speaking and strong verbal and written communication skills
  • Ability to meet given deadlines by motivating self, other managers and associates
  • Courageous in taking risks and leading change
  • Ability to thrive in ambiguous environment
  • Strategic Planning, Time Management, Cross-functional communications. Customer relations specialist. Employee relations
Work History
ABO - Commercial Lending Operations, 05/2018 to Current
Republic Bank & Trust Company – St. Petersburg, FL
  • Developed team communications and pipeline reviews for top lenders in FL
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Consulted with outside vendors (attorneys, insurance and title companies) to identify and resolve loan closing issues
  • Produced and submitted completed loan packages to title and escrow professionals
  • Conducted pre-funding and funding activities for over 30 of closed deals monthly
  • Reviewed and validated details of loan applications and closing documentation
  • Drove operational improvements which resulted in savings and improved profit margins
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates
  • Managed capital funding requests of up to $15 million from Loan approval to loan closeout
Branch Manager, 11/2014 to 05/2018
Amscot Financial Inc. – Tampa, FL
  • Provide outstanding customer service. Handle difficult customer situations
  • Supervise and provide leadership training to fellow employee's. Train associates and maintain positive branch environment
  • Maintain superb relationship with executive management, report on performance, generate ideas and write business analysis
  • Assessed employee performance and developed improvement plans
  • Gathered and reviewed customer feedback to improve operations
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Completed quarterly assessments of financial and performance records and reports to promote operational improvements
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement
  • Increased overall annual revenue 29% by incorporating several quality process improvements within branch
Designer Handbag Sales Specialist, 10/2013 to 08/2014
Macys – Tampa , FL
  • Used customer centric approach to drive sales by providing luxurious shopping experience
  • Trained new associates and attended meetings to learn in depth about new products and promotions
  • Managed quality assurance program, including on-site evaluations, regular internal audits of inventory and customer surveys
  • Drove operational improvements which resulted in savings and improved profit margin
  • Led sales team in delivery of design project, resulting in 12% increase in department sales
Circulation Assistant, 08/2012 to 01/2013
Lawrence W. Tyree Library | Santa Fe College – Gainesville, FL
  • Answered patrons' questions via library's online chat reference service and email about where to find library resources and collected equipment, reference pieces and other items
  • Instructed students on research techniques and methodologies - helped with catalogs, book search and suggesting appropriate online databases
  • Organized and maintained detailed records on equipment use, materials logs and circulation activities
  • Kept library shelves and printed materials well-stocked and organized according to established system
  • Monitored patrons to enforce adherence to library policies for material management and behavior
  • Communicated with other local and regional branches to locate materials for inter-library loans
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Bachelor of Science: Management And Organizational Leadership , 2019
St. Petersburg College - St. Petersburg, FL

Concentration in Project Management

Associate of Arts: Business Administration , 2017
St. Petersburg College - Clearwater, FL
Affiliations
  • Vice President International Students Association 
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Resume Overview

Companies Worked For:

  • Republic Bank & Trust Company
  • Amscot Financial Inc.
  • Macys
  • Lawrence W. Tyree Library | Santa Fe College

School Attended

  • St. Petersburg College

Job Titles Held:

  • ABO - Commercial Lending Operations
  • Branch Manager
  • Designer Handbag Sales Specialist
  • Circulation Assistant

Degrees

  • Bachelor of Science : Management And Organizational Leadership , 2019
    Associate of Arts : Business Administration , 2017

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