911 supervisor resume example with 13+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Erie County Dedicated 911 Dispatcher offering 6 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Fire,Police and Medical protocols. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Multi-talented Supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced Supervisor with over 6 years of experience in Public Safety. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
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Mckesson – Peotone, IL,
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Handled approximately 200 cases daily, providing information and treatment recommendations to public and hospital staff for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
- Read system maps and caller information, and documented all details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with customers to understand needs and provide Police,FIre and Medical services.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Department Of Defense – City, STATE,
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Inspected and maintained Humvees, Strykers and Fire Arm machinery and parts for basic operation.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Was a team leader within my squad.
- Ran everyday operations of day to day life in the army
Machining Concepts – City, STATE,
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Read and interpreted blueprints and schematics for work to be performed.
- Calibrated, tested, and adjusted machine settings or controls in preparation for operations.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Maintained machines within work area, complying with company and OSHA safety rules and regulations.
- Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
- Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
- Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
- Manually set up machinery and equipment, including lathes, mills and grinders.
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Maintained tight tolerances with design specifications.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Loaded and unloaded parts to maintain high level of production.
- Properly loaded and unloaded materials in and out of machines.
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Resume Overview
School Attended
- Central High School
Job Titles Held:
- 911 Supervisor
- Military
- Machine Operator
Degrees
- High School Diploma
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