Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of all the towns that Holbrook Regional Communications currently service along with the towns in the surrounding areas. . Dedicated 911 Dispatcher offering 12 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in 911 equipment and Police and Fire Department Police and Fire Department protocols. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

  • Computer-aided dispatching
  • Information intake
  • Police and fire procedures
  • Relationship development
  • Problem resolution
  • Supervision
  • Basic life support understanding
  • Map reading skills
  • Team management
  • Process improvement
  • Operational improvement
Work History
911 Regional Communications Supervisor, 07/2019 to Current
AuroraDallas, TX,
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented all details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Call Fire Lieutenant/EMT-Basic, 04/1999 to Current
Town Of AvonCity, STATE,
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Communicated with lucid patients to gather incident and medical history information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
  • Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
Youth Care Advocate/Person in Charge of Shifts, 06/2001 to 08/2013

Maintain Safety and Security with 12 residents in DCF custody in a residential program.

Maintain accurate records of shift points earned and the level of privileges they were able to participate in.

Able to assist with medication administrating along with keeping accurate medication counts.

Adhere to all program rules and regulations.

Dispatcher, 03/2004 to 01/2012
Fallon Ambulance ServiceCity, STATE,
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained excellent attendance record, consistently arriving to work on time.
High School Diploma: , Expected in 06/1999
Avon High School - Avon MA,
: EMT-BASIC, Expected in 09/2011
Eastern Medical Educators - Hanover,
: E 911 PSAP Certification , Expected in 02/2008
Massachusetts Department of 911 - Taunton,
: APCO EMD Certification, Expected in 02/2012
APCO EMD - Marlboro,
: APCO Certified Dispatch Training Officer , Expected in 10/2018
APCO Certified Training Officer - Holbrook ,
: Public Safety Dispatcher I/II Certification, Expected in 02/2012
APCO PST I/II - Bridgewater,
: CPR Certification, Expected in 08/2020
American Red Cross CPR Certification - Avon ,
Additional Information

I am also Elected official for the Town Of Avon. I am elected to the Park and Recreation Board of Commissioners and Currently sit as the Chairman of the Board. The Park and Recreation Board of Commissioners are responsible for the Fields and Playgrounds in the Town. The Board also oversees several programs, such as a summer program, a fall and winter Teen program. I am in my second term as a Commissioner. I was the Vice Chairman from 2018 until August of 2020, when the Board reorganized and I was nominated as the Chairman.

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Resume Overview

School Attended

  • Avon High School
  • Eastern Medical Educators
  • Massachusetts Department of 911
  • APCO Certified Training Officer
  • American Red Cross CPR Certification

Job Titles Held:

  • 911 Regional Communications Supervisor
  • Call Fire Lieutenant/EMT-Basic
  • Youth Care Advocate/Person in Charge of Shifts
  • Dispatcher


  • High School Diploma

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