911 emergency dispatcher telecommunicator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated 911 Dispatcher offering 24 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in 911 protocols. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking position. Offering excellent communication and good judgment. Ambitious, career-focused job seeker, anxious to obtain an entry-level as a 911 telecommunicator position to help launch career while achieving company goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level in 911 Dispatcher position to help launch career while achieving company goals.

  • Police and fire procedures
  • Computer-aided dispatching
  • Information intake
  • Map reading skills
  • Multitasking abilities
  • Training & Development
  • Windows 10 software proficiency
  • Flexible & Adaptable
  • Computer skills
  • Good listening skills
  • Self-motivated professional
  • Teamwork
  • Collaboration
  • Project Management
  • Clerical
  • Multi-line phone talent
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Route dispatch
  • Training development aptitude
  • Money handling abilities
  • First Aid/CPR
  • Good telephone etiquette
  • Planning and Coordination
  • Customer Service
  • Reading comprehension
Work History
12/2017 to Current 911 Emergency Dispatcher Telecommunicator Norcomm/Superior Ambulance | City, STATE,
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Monitored alarm systems and closed-circuit televisions to dispatch appropriate police responses to intrusions and trouble indicated alarms.
  • Used Windows 10 / Intercad to track and maintain case incident numbers and logs.
  • Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Relayed the latest information to first responders via electronic means, telephone calls, and radio responses.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented all details in the system
  • Answered calls from the automatic routing system and took basic information from callers.
  • Onboarded new temps by entering into windows 10 and setting up in time clock.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Used InterCad to track and maintain case incident numbers and logs.
10/1998 to 10/2017 911 and Non Emergency Dispatcher of Communications City Of Chicago Heights Police Department | City, STATE,

I started with Norcomm after working 18 in a half years for the city of Chicago Heights Police Department. I dispatch 0100-0800 hrs do EMS,Fire and dispatch 911, and Non-Emergency calls. I also Female prisoner search, work front desk walk-ins, call taking, police reports, vehicle release forms, pay tickets, make copies, work court.

  • Improved operations through consistent hard work and dedication
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Oversaw daily operations to ensure high levels of productivity
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Received and processed stock into inventory management system
06/1992 to 10/1998 Chicago Heights Golf Course Pavilion City Of Chicago Heights | City, STATE,
  • >Pro - shop
  • >Snack shop
  • >Cashier
  • >Waitress
  • >Beer Cart
  • >Banquet Party's
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Identified issues, analyzed information and provided solutions to problems
  • Resolved problems, improved operations and provided exceptional service
  • Supervised work of contracted employees to keep on task for timely completion
Expected in 05/1994 to to High School Diploma | Bloom High School , 101 Dixie Hwy , GPA:
  • PST - Public Safety Telecommunicator
  • APCO/ Leads Certifications
  • Prisoner Female Search
  • Emergency Medical Dispatch
  • Female Prisoner Class

Additional Information

I am willing to come ready to learn and work . I have been working the last job for 24 years as a police dispatcher for 911 and non emergency . I am ready for change and can adapt to my environment. I am bilingual and can translate if needed . Multitasking is one of my many talents.

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Resume Overview

School Attended

  • Bloom High School

Job Titles Held:

  • 911 Emergency Dispatcher Telecommunicator
  • 911 and Non Emergency Dispatcher of Communications
  • Chicago Heights Golf Course Pavilion


  • High School Diploma

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