Dedicated 911 Dispatcher offering 19 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in quality assurance and quality improvement.
Attentive Police Dispatcher bringing 19 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Bloomington, Indiana.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
CPR and CPR instructor for 25+ years
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Worked as a Monroe County Deputy Coroner and Chief Deputy Coroner for five years.
CPR certified as well as CPR instructor certified.
Knowledge of many different computer applications and programs.
Life time member of the Van Buren Township Fire Department
Completed courses in Management, Advanced Management and Professional Management from the City of Bloomington. As well as completing my excellence in dispatching certifications from Indiana NENA. And a multitude of other certifications.
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