911 Emergency Dispatcher Shift Supervisor resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated 911 Dispatcher offering 19 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in quality assurance and quality improvement.

Attentive Police Dispatcher bringing 19 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Bloomington, Indiana.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

CPR and CPR instructor for 25+ years

    • Police and fire procedures
    • Basic life support understanding
    • Map reading skills
    • Computer-aided dispatching
    • Decision Making
    • Self-Motivated
    • Organization and Time Management
    • Dependable and Responsible
    • Multitasking Abilities
    • Critical Thinking
    • Conflict Resolution
    • Excellent Communication
Work History
05/2003 to Current 911 Emergency Dispatcher/Shift Supervisor City Of Bloomington | City, STATE,
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Documented and reported issues with compliance, standards of care and quality assurance requirements.
  • Evaluated competency of staff, documenting performance and recommending improvements.
  • Conducted data review and followed standard practices to find solutions.
  • Reported problems and concerns to management.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
10/1998 to 06/2003 Fire Fighter E.M.T Van Buren Township Fire Department | City, STATE,
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
05/1996 to 05/2003 Emergency Room Nurse Technician Bloomington Hospital | City, STATE,
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Transported patients between rooms and appointments or testing locations.
  • Worked in various job situations throughout the hospital to include: Nurse Tech, Unit coordinator, lab tech, Rehab tech, House orderly. worked on the hospital swat team which included answering a page from any department in the hospital and being expected to assist with a wide variety of job duties throughout the hospital.
Expected in | Business And CNA Ivy Tech Community College Bloomington, iN, Indianapolis, IN, GPA:
Expected in | Emergency Medical Technician Kentucky Tech, Louisville, KY, GPA:
Expected in | Firefighter I And Firefighter II Indiana Homeland Security, , GPA:
Expected in 01/1981 High School Diploma | Bloomington High School North, Bloomington, IN GPA:

Worked as a Monroe County Deputy Coroner and Chief Deputy Coroner for five years.

CPR certified as well as CPR instructor certified.

Knowledge of many different computer applications and programs.

Life time member of the Van Buren Township Fire Department

Completed courses in Management, Advanced Management and Professional Management from the City of Bloomington. As well as completing my excellence in dispatching certifications from Indiana NENA. And a multitude of other certifications.

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Resume Overview

School Attended

  • Ivy Tech Community College Bloomington, iN
  • Kentucky Tech
  • Indiana Homeland Security
  • Bloomington High School North

Job Titles Held:

  • 911 Emergency Dispatcher/Shift Supervisor
  • Fire Fighter E.M.T
  • Emergency Room Nurse Technician


  • High School Diploma

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