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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • I am a state licensed EMT-B in North Carolina.
  • I completed the AEMT course in 2020, but, unable to test due to Covid-19.
  • Dedicated 911 Dispatcher offering one and a half years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
  • Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
  • Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
  • Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Emergency Services.
Skills
  • Map reading skills
  • Computer-aided dispatching
  • Basic life support understanding
  • Police and fire procedures
  • Communications
  • First Aid/CPR
  • Problem resolution
  • Team building
  • Keeping calm during emergency situations.
  • Keeping people calm during emergency situations.
Work History
911 Emergency Dispatcher, 05/2019 - Current
Kings County Hanford, CA,
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Skilled in staying calm in emergency situations.
  • Skilled in keeping other people calm in emergency situation
Volunteer Firefighter, 04/2019 - Current
Kings County Hanford, CA,
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Participated in firefighting duties as assigned, including Extrication and Rescue.
  • Administered first aid and medical treatment to those injured during fires and car accidents.
  • Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons.
  • Participated in fire and medical training exercises and in-class training to improve overall knowledge and skill.
  • Completed several CrossFit training classes to stay in peak physical fitness and handle challenging tasks.
911 Emergency Dispatcher, 02/2019 - Current
Mitchell County 911 Center City, STATE,
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Skilled in staying calm in emergency situations.
  • Skilled in keeping other people calm in emergency situation
Volunteer Firefighter, 10/2017 - Current
Parkway Fire & Rescue City, STATE,
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Participated in firefighting duties as assigned, including Extrication and Rescue.
  • Administered first aid and medical treatment to those injured during fires and car accidents.
  • Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons.
  • Participated in fire and medical training exercises and in-class training to improve overall knowledge and skill.
  • Completed several CrossFit training classes to stay in peak physical fitness and handle challenging tasks.
Education
Associate of Science: Welding Technology, Expected in 05/2018
-
Mayland Community College - Spruce Pine, NC
GPA:
No Degree: Emergency Medical Technology, Expected in
-
Mayland Community College - Spruce Pine, NC
GPA:

I completed the EMT-B course in 2019.

No Degree: Emergency Medical Technology, Expected in
-
Mayland Community College - Spruce Pine, NC
GPA:

I completed the AEMT course in 2020, however I did not get my state license due to Covid-19.

Certifications
  • First Aid/CPR Certified
  • EMT-B
  • EMD Certification

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School Attended

  • Mayland Community College
  • Mayland Community College
  • Mayland Community College

Job Titles Held:

  • 911 Emergency Dispatcher
  • Volunteer Firefighter
  • 911 Emergency Dispatcher
  • Volunteer Firefighter

Degrees

  • Associate of Science
  • No Degree
  • No Degree

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