I completed the AEMT course in 2020, but, unable to test due to Covid-19.
Dedicated 911 Dispatcher offering one and a half years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Emergency Services.
Skills
Map reading skills
Computer-aided dispatching
Basic life support understanding
Police and fire procedures
Communications
First Aid/CPR
Problem resolution
Team building
Keeping calm during emergency situations.
Keeping people calm during emergency situations.
Work History
911 Emergency Dispatcher, 05/2019 - Current Kings County – Hanford, CA,
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Reduced risks and emergency response issues by observing public safety field units.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Routed calls to police, fire and ambulance service to meet individual call needs.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Skilled in staying calm in emergency situations.
Skilled in keeping other people calm in emergency situation
Volunteer Firefighter, 04/2019 - Current Kings County – Hanford, CA,
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Participated in firefighting duties as assigned, including Extrication and Rescue.
Administered first aid and medical treatment to those injured during fires and car accidents.
Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons.
Participated in fire and medical training exercises and in-class training to improve overall knowledge and skill.
Completed several CrossFit training classes to stay in peak physical fitness and handle challenging tasks.
911 Emergency Dispatcher, 02/2019 - Current Mitchell County 911 Center – City, STATE,
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Read system maps and caller information, and documented all details in system.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Reduced risks and emergency response issues by observing public safety field units.
Maintained excellent attendance record, consistently arriving to work on time.
Skilled in staying calm in emergency situations.
Skilled in keeping other people calm in emergency situation
Volunteer Firefighter, 10/2017 - Current Parkway Fire & Rescue – City, STATE,
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Participated in firefighting duties as assigned, including Extrication and Rescue.
Administered first aid and medical treatment to those injured during fires and car accidents.
Frequently lifted up to 200 pounds in course of extinguishing fires and treating injured persons.
Participated in fire and medical training exercises and in-class training to improve overall knowledge and skill.
Completed several CrossFit training classes to stay in peak physical fitness and handle challenging tasks.
Education
Associate of Science: Welding Technology, Expected in 05/2018 - Mayland Community College - Spruce Pine, NC GPA:
No Degree: Emergency Medical Technology, Expected in - Mayland Community College - Spruce Pine, NC GPA:
I completed the EMT-B course in 2019.
No Degree: Emergency Medical Technology, Expected in - Mayland Community College - Spruce Pine, NC GPA:
I completed the AEMT course in 2020, however I did not get my state license due to Covid-19.
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