911 Emergency Dispatcher Resume Example

• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
• Accurately and efficiently responded to over 50 daily requests.
• Reviewed Multiple routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
• Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
• Monitored multiple databases to keep track of all company inventory.

Left this position due to relocating.

• Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Assisted departments with special requests such as BOLOs.
• Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Responded to emergency calls routed by the automatic distribution system.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Used radio, telephone and computer system to update first responders with new information.
• Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.