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911 Emergency Dispatcher Resume Example

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T
911 EMERGENCY DISPATCHER
Summary

Focused 911 Dispatcher bringing over 20 years experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the Sentara system.

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of South Boston,VA.

Skills
  • Basic life support knowledge
  • Computer-based dispatch systems
  • Information documentation
  • Map reading abilities
  • Police department procedures
  • Attention to detail
  • Email communications
  • Lesson plans
  • ID verification
  • Staff leadership and direction
  • Crisis intevention
  • Leadership training
  • Records review/Record Keeping
  • Age-appropriate discipline
  • Customer needs assessment
  • Service planning
  • Scheduling
  • Administrative support
  • Conflict resolution
  • Documentation
  • Data entry
  • MS Office
  • Time management
Experience
911 Emergency Dispatcher
City , STATE
Halifax County/Mar 2017 to Current

Worked in the 911 from June 2012-Feb 2014, left for a few years, and returned in March of 2017.

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Responded to emergency calls routed by the automatic distribution system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Assisted departments with special requests such as BOLOs.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Service Department Dispatcher
City , STATE
Comfort Systems Usa Inc./Feb 2014 to Mar 2017
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Accurately and efficiently responded to over 50 daily requests.
  • Reviewed Multiple routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
  • Monitored multiple databases to keep track of all company inventory.
911 Senior Dispatcher/Acting Supervisor
City , STATE
Newport News Police Dept/Jan 1997 to Jan 2012

Left this position due to relocating.

  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Responded to emergency calls routed by the automatic distribution system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Education and Training
High School DiplomaPhoebus High SchoolJun 1989City, State
Some College (No Degree): Business AdministrationThomas Nelson Community CollegeCity, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
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  • Word choice
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Resume Overview

School Attended

  • Phoebus High School
  • Thomas Nelson Community College

Job Titles Held:

  • 911 Emergency Dispatcher
  • Service Department Dispatcher
  • 911 Senior Dispatcher/Acting Supervisor

Degrees

  • High School Diploma
    Some College (No Degree) : Business Administration

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