Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Able to read maps, understand tracking information and provide timely updates to field personnel. Dedicated 911 Dispatcher offering 3 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in dispatch and dispatching protocols. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Ohio. Experienced with over 3 years of experience in 911 services. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. I am a very fast learner and I am very eager to start my life in a new place.
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