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911 Emergency Dispatcher Resume Example

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911 EMERGENCY DISPATCHER
Summary

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Hardworking and reliable Dispatcher with strong ability in communication and quick learning. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Employee supervision
  • Logistics
  • Quality assurance
  • Police department procedures
  • Critical thinker
  • Map reading abilities
  • Customer service
  • Administrative support
Experience
911 Emergency Dispatcher
Cadiz, OHHARRISON COUNTY SHERIFF OFFICE/May 2016 to Current
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Certified in CPR toprovide First Point of Contact emergency assistance to callers.
  • Maintained and updated crucial and confidential information including phone numbers and addresses.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Carried out multiple fire dispatch assignments in HARRISON COUNTY region, monitoring communications in case crews needed backup.
  • Successfully completed and is certified in leads
  • Successfully completed and is certified on Powerphone LED/EMS/FIRE
ORDERFILLER/LIFT DRIVER/LOADER/Unloader Associate
WINTERSVILLE, OHWALMART DC 7017/Aug 2004 to Dec 2014
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Dispatcher
CONCHO, OKCONCHO POLICE DEPARTMENT/May 1998 to Mar 2000
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Education and Training
Some College (No Degree): COMPUTERS AND ACCOUNTINGBELMONT CAREER CENTERST CLAIRSVILLE OHIO
Some College (No Degree): EMS PROGRAMEastern Gateway Community CollegeSteubenville, OH
GEDEastern Gateway Community CollegeSteubenville, OH
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Resume Overview

Companies Worked For:

  • HARRISON COUNTY SHERIFF OFFICE
  • WALMART DC 7017
  • CONCHO POLICE DEPARTMENT

School Attended

  • BELMONT CAREER CENTER
  • Eastern Gateway Community College

Job Titles Held:

  • 911 Emergency Dispatcher
  • ORDERFILLER/LIFT DRIVER/LOADER/Unloader Associate
  • Dispatcher

Degrees

  • Some College (No Degree) : COMPUTERS AND ACCOUNTING
    Some College (No Degree) : EMS PROGRAM
    GED

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