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911 emergency dispatcher resume example with 18+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused 911 Dispatcher bringing seven years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. . Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. 16 years of EMT experience, giving insight to both sides of the situations. Ability to foresee what units working in a situation may experience, as well as the capability to quickly and efficiently meet any needs before, during and after the situation.

Skills
  • EMS Dispatch
  • Emergency Medical Instruction
  • Decision Making
  • Works Well Under Pressure
  • Information Gathering and Relay
  • Computer Skills
  • Computer-Based Dispatch Systems
  • Documentation and Recordkeeping
  • Verbal and Written Communication
  • Call Management
  • Emergency Assessment
  • Critical Thinking
  • Multitasking and Prioritization
  • Radio Frequencies Monitoring
  • Dispatch Coordination
  • Prioritizing Situations
  • Data Entry
  • Rapid Needs Assessment
  • Good Judgment
  • 911 System Information Databases
  • CPR and First Aid
  • Cross-Departmental Teamwork
  • Documentation and Reporting
  • Information Relay
  • NCIC Database
  • Basic Life Support BLS
  • Emergency Response Procedures
  • Law Enforcement Collaboration
  • Basic Life Support Knowledge
  • Database Queries
  • Problem-Solving
  • Active Listening
  • CJIS Certified
  • LINK Operations
Experience
04/2018 to Current 911 Emergency Dispatcher Octapharma Plasma | Spokane, WA,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched police officers and emergency personnel to calls for service.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Assisted departments with special requests for assistance and BOLOs.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Proficient in typing, logging information spoken or written with the capability to type over 80 wpm.
  • Proficient in Microsoft Word, email, as well as teletypes,
  • Extensive vocabulary and writing skills
09/2013 to 10/2016 EMT-Basic Octapharma Plasma | Vancouver, WA,
  • Assessed emergency situations and prioritized medical care for patients.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Remained level-headed and proactive during emergency situations.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Documented calls in reports detailing incident type and course of treatment.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Evaluated patients at accident scenes to screen, assess and treat significant injuries.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
  • Performed standard testing and administered medication to manage care in field and in transit.
  • Worked 72 hour shifts-ability to work extended periods of time.
  • Answered phones and maintained a log of up to 12 EMS crews/ambulances calls, on scene times, transport times, etc.,
  • Maintained communication with crews that were in the field, as well as KSP Post 9 during shift
  • Maintained split responsibility during employment at this company.
05/2006 to 08/2021 EMT-Basic Uc Health | Fort Collins, CO,
  • Assessed emergency situations and prioritized medical care for patients.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Remained level-headed and proactive during emergency situations.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Documented calls in reports detailing incident type and course of treatment.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
  • Documented patient condition and treatment to facilitate plan of care.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Operated emergency vehicles with caution to keep patients, public and first responders safe.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Evaluated patients at accident scenes to screen, assess and treat significant injuries.
  • Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
  • Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
  • Observed and assessed incident scenes to maintain safety of first responders.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
  • Trained new hires by offering insight into job duties and assessing shift performance.
  • Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
03/2005 to 07/2006 EMS Dispatcher LETCHER FIRE & RESCUE | City, STATE,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
Education and Training
Expected in 06/2018 to to CERTIFICATION | Police Telecommunications Kentucky State Police Dispatch Academy, Frankfort, KY, GPA:
Expected in 03/2006 to to National Registration | Emergency Medical Technician Emergency Medical Training, Gordon, GPA:
  • Top Ranked: 1%
  • Final Grade: A
Expected in to to | APPLIED BEHAVIORAL SCIENCE Ashford University, San Diego, CA GPA:
  • Dean's List
  • 4.0 GPA for most of enrollment
Expected in to to | PARAMEDICINE Hazard Community And Technical College, Hazard, KY GPA:
  • Honor Roll
  • 3.5 GPA
Certifications
  • Emergency Medical Dispatch Certified (EMD)
  • Public Safety Telecommunicator (PST) 2016-PRESENT
  • Licensed EMT BASIC (EMT-B) 2006-PRESENT
  • CJIS Certification
  • First-Aid & CPR Certification

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Resume Overview

School Attended

  • Kentucky State Police Dispatch Academy
  • Emergency Medical Training
  • Ashford University
  • Hazard Community And Technical College

Job Titles Held:

  • 911 Emergency Dispatcher
  • EMT-Basic
  • EMT-Basic
  • EMS Dispatcher

Degrees

  • CERTIFICATION
  • National Registration
  • Some College (No Degree)
  • Some College (No Degree)

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