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911 Emergency Dispatcher Resume Example

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911 EMERGENCY DISPATCHER
Professional Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Multi-talented dispatching consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Computer-aided dispatching
  • Basic life support understanding
  • Information intake
  • Map reading skills
  • Operational improvement
  • Relationship development
  • Communications
  • First Aid/CPR
  • Problem resolution
Work History
09/2019 - Current911 Emergency Dispatcher | Lake Region Law Enforcement Center - Devils Lake, ND
  • Used Crimestar to track and maintain case incident numbers and logs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received over 3,000 911 and non-emergency calls dispatch calls to appropriate agencies and officers on duty.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Answered calls from automatic routing system and took basic information from callers.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented all details in system.
  • Maintained excellent attendance record, consistently arriving to work on time.
02/2019 - 07/2019Direct Support Professional | Lake Region Corp. - Devils Lake, United States
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Administered medication as directed by physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Supervised daily activities and provided assistance when needed.
  • Worked with disabled patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
  • Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
06/2015 - 04/2019Certified Nursing Assistant | Good Samaritan - DEVILS LAKE, ND
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurse's informed of changes.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Transported patients between rooms and appointments or testing locations.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Education
05/2015Four Winds Community High School, Fort TottenHigh School Diploma:
Cankdeska Cikana Community College, Fort Totten, NDSome College (No Degree): Pre Nursing
Lake Region Community College , Devils Lake, NDSome College (No Degree): Pre Nursing
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Resume Overview

Companies Worked For:

  • Lake Region Law Enforcement Center
  • Lake Region Corp.
  • Good Samaritan

School Attended

  • Four Winds Community High School
  • Cankdeska Cikana Community College
  • Lake Region Community College

Job Titles Held:

  • 911 Emergency Dispatcher
  • Direct Support Professional
  • Certified Nursing Assistant

Degrees

  • High School Diploma :
    Some College (No Degree) : Pre Nursing
    Some College (No Degree) : Pre Nursing

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