Dedicated 911 Dispatcher offering seven years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Skills
Information intake
Basic life support understanding
Police and fire procedures
Map reading skills
Data management
Analytical skills
Computer-aided dispatching
Organization and Time management
Customer Service
Education
James River High SchoolBuchanan, VAExpected in 06/2011 ā āHigh School Diploma: - GPA:
Certifications
EMD - Emergency Medical Dispatch
VCIN - Virginia Criminal Information Network
CNA - Certified Nurse Assistant
EMT - Emergency Medical Technician
CPR - Cardiopulmonary resuscitation
Work History
Banka General Staffing - 911 Emergency Dispatcher Exton, PA, 06/2014 - Current
Answers police lines for the Sheriffās Office and 911 calls for the county
Serves as a liaison for civilian reports , complaints and officers on patrol
Analyzes calls for the best way to handle each , what type of information to be obtained from the called and which units should be assigned and logs all information into the computer.
Dispatches police, animal control, game warden and fire and emergency services calls.
Provides emergency medical dispatch pre-arrival instructions to citizens over the telephone and pre-arrival information to the responding rescue units.
Provides the community with available/needed information via the telephone
Provides field units with requested information via the radio
Transmits messages to officers via the radio, phone or in person.
Operates the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) systems to retrieve and provide requested criminal information for officers.
Obtains warrant information and advises officers about possible wanted subjects.
Tracks and logs all officer activities by time and location via the radio.
Communicates and maintains necessary contact with other agencies through VCIN.
Communicates with the news media.
Operates the Statewide Interagency Radio Systems (SIRS).
Maintains documentation pertaining to calls received, towed vehicles and security checks.
Operates and monitors the Integrated Flood Observing and Warning System (IFLOWS)computer and alerts county administrator on flood threats within the county.
Operates telecommunications devices for the deaf and recording system for telephones and radio.
Maintains business and street address files.
Performs other duties as assigned by the communications supervisor.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Ryder - Certified Nursing Assistant Cicero, IL, 07/2011 - 06/2013
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Obtained client medical history, medication information, symptoms and allergies.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Fountainhead Development - Car Detailer North Pole, AK, 05/2012 - 09/2012
Washed, waxed and buffed vehicle bodies for professional shine.
Vacuumed interiors of vehicles to remove dirt and debris.
Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Collected and disposed of trash in vehicle console spaces and under seats.
Shined vehicle windows and windshields to remove water spots.
Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Old Mill Country Store - Cook City, STATE, 06/2008 - 08/2008
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Transitioned between breakfast and lunch service.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
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