(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated 911 Dispatcher offering seven years of related experience. Familiar with managing emotions and staying clear-headed under pressure.

  • Information intake
  • Basic life support understanding
  • Police and fire procedures
  • Map reading skills
  • Data management
  • Analytical skills
  • Computer-aided dispatching
  • Organization and Time management
  • Customer Service
James River High School Buchanan, VA Expected in 06/2011 High School Diploma : - GPA :
  • EMD - Emergency Medical Dispatch
  • VCIN - Virginia Criminal Information Network
  • CNA - Certified Nurse Assistant
  • EMT - Emergency Medical Technician
  • CPR - Cardiopulmonary resuscitation
Work History
Banka General Staffing - 911 Emergency Dispatcher
Exton, PA, 06/2014 - Current
  • Answers police lines for the Sheriff’s Office and 911 calls for the county
  • Serves as a liaison for civilian reports , complaints and officers on patrol
  • Analyzes calls for the best way to handle each , what type of information to be obtained from the called and which units should be assigned and logs all information into the computer.
  • Dispatches police, animal control, game warden and fire and emergency services calls.
  • Provides emergency medical dispatch pre-arrival instructions to citizens over the telephone and pre-arrival information to the responding rescue units.
  • Provides the community with available/needed information via the telephone
  • Provides field units with requested information via the radio
  • Transmits messages to officers via the radio, phone or in person.
  • Operates the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) systems to retrieve and provide requested criminal information for officers.
  • Obtains warrant information and advises officers about possible wanted subjects.
  • Tracks and logs all officer activities by time and location via the radio.
  • Communicates and maintains necessary contact with other agencies through VCIN.
  • Communicates with the news media.
  • Operates the Statewide Interagency Radio Systems (SIRS).
  • Maintains documentation pertaining to calls received, towed vehicles and security checks.
  • Operates and monitors the Integrated Flood Observing and Warning System (IFLOWS)computer and alerts county administrator on flood threats within the county.
  • Operates telecommunications devices for the deaf and recording system for telephones and radio.
  • Maintains business and street address files.
  • Performs other duties as assigned by the communications supervisor.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
Ryder - Certified Nursing Assistant
Cicero, IL, 07/2011 - 06/2013
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Fountainhead Development - Car Detailer
North Pole, AK, 05/2012 - 09/2012
  • Washed, waxed and buffed vehicle bodies for professional shine.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Shined vehicle windows and windshields to remove water spots.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Old Mill Country Store - Cook
City, STATE, 06/2008 - 08/2008
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Transitioned between breakfast and lunch service.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.

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School Attended

  • James River High School

Job Titles Held:

  • 911 Emergency Dispatcher
  • Certified Nursing Assistant
  • Car Detailer
  • Cook


  • High School Diploma

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