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911 Dispatcher/Communications Resume Example

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911 DISPATCHER/COMMUNICATIONS
Summary

Focused 911 Dispatcher bringing 1 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the CCSO system. Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of FOLKSTON. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Hardworking and reliable MULTI-TASKED with strong ability in DETAIL and PRIORITIZING. Offering CUSTOMER COURTESY, GOOD COMMUNICATOR and LISTENER. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Information documentation
  • Computer-based dispatch systems
  • Map reading abilities
  • Police department procedures
  • Relationship building
  • Training & Development
  • Supervision
  • Team management
  • Customer service
  • Reliable and trustworthy
  • People skills
  • Teambuilding
  • Friendly, positive attitude
  • Coordination
Experience
911 Dispatcher/Communications|Company Name - City, State|05/2020 - Current
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fireor medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
VICTIM-ADVOCATE, FULL TIME|Company Name - City, State|03/2016 - 05/2020
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
  • Interviewed victims and recorded impact statements for records and court proceedings.
  • Coordinated referrals and crisis counseling services and programs to victims and witnesses of [Type] crimes.
  • Maintained caseload of up to [Number] clients, managing case status reports for each.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Informed victims about legal processes and timelines.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Interviewed family members to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Identified appropriate community resources and provided referrals for services.
Pharmacy Technician|Company Name - City, State|04/2014 - 06/2015
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Used 8-point check system to verify labeled prescriptions.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
OWNER/PRESIDENT|Company Name - City, State|11/2001 - 12/2013
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or Service].
  • Negotiated with [Type] vendors to gain optimal pricing on [Type] products resulting in [Number]% increase in profit margin.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Set pricing structures according to market analytics and emerging trends.
  • Supervised performance of [Number] workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
Education and Training
THOMASVILLE COMMUNITY COLLEGE|CitySome College (No Degree): R.N.
ALBANY JR. COLLEGE|CitySome College (No Degree): R.N.
Ware County High School|City, State|06/1977High School Diploma
WAYCROSS-WARE TECHNICAL SCHOOL|CitySome College (No Degree): C.N.A.
Additional Information

RELAY FOR LIFE SPONSOR (2009-2010)

CHAMBER OF COMMERCE OFFICER (2008-20110

VOLUNTEER READER AT LOCAL ELEMENTARY SCHOOL (2007-2011)

ACTIVE IN MY LOCAL CHURCH

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Resume Overview

School Attended

  • THOMASVILLE COMMUNITY COLLEGE
  • ALBANY JR. COLLEGE
  • Ware County High School
  • WAYCROSS-WARE TECHNICAL SCHOOL

Job Titles Held:

  • 911 Dispatcher/Communications
  • VICTIM-ADVOCATE, FULL TIME
  • Pharmacy Technician
  • OWNER/PRESIDENT

Degrees

  • Some College (No Degree) : R.N.
    Some College (No Degree) : R.N.
    High School Diploma
    Some College (No Degree) : C.N.A.

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