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911 Dispatcher Resume Example

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911 DISPATCHER
Skills
  • Map reading skills
  • Basic life support understanding
  • Police and fire procedures
  • Computer-aided dispatching
  • Information intake
  • Detail-oriented
  • Compassion
  • Good telephone etiquette
  • Self-motivated professional
Certifications
  • PHTLS - Prehospital Trauma Life Support
  • AEMT - Advanced Emergency Medical Technician
  • EVOC - Emergency Vehicle Operators Course
  • ACLS- Advanced Cardiac Life Support
  • PALS- Pediatric Advanced Life Support
  • IAED EMD- Emergency Medical Dispatcher through International Academies of Emergency Dispatch
Volunteer Experience
  • Cooperstown Volunteer Fire Department 2012-current
  • Providing Fire and Medical response to the greater Cooperstown Area and Otsego County, NY.
  • Interior (Air Pack) Certified.
  • EMT-Basic
  • AEMT-Critical Care
  • EMS Lieutenant (2 years)
  • Fire Captain (1 year)
  • National Ski Patrol certified in 2010.
Professional Summary

Dedicated 911 Dispatcher offering 3 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Police, Fire and EMS dispatching and non emergency call taking situations. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Work History
March 2018 to Current
911 DispatcherCompany Name, City, State
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Read system maps and caller information, and documented all details in system.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Dispatch calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio transmissions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
March 2020 to October 2020
Assistant Director of OperationsCompany Name, City, State
  • Manage the daily operations 911 Emergency Communications and assists with policy development, procedures and guidelines.
  • Identifies issues and solutions for improvements to operations and communicates same to the Director.
  • Assists the Director with handling of personal problems, grievances, and performance evaluations.
  • Evaluates communication equipment.
  • Ensures routine maintenance and repairs of communications equipment.
  • Operates computer and communication equipment.
  • Acts as 911 liaison with Emergency Services Departments.
  • Participates in development of department budget and monitors expenditures.
  • Trained new employees on best practices and operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation including FOIL requests for law enforcement agencies.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
  • Completed payroll ensuring accuracy and assisting with scheduling matters.
March 2019 to Current
AEMT-Critical CareCompany Name, City, State
  • Communicated with lucid patients to gather incident and medical history information.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Executed emergency diagnostic procedures to treat patients, including airway management and heart monitoring.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
May 2014 to March 2019
EMT-B/AEMT-Critical CareCompany Name, City, State
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Executed emergency diagnostic procedures to treat patients, including airway management and heart monitoring.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Provided Emergency Medical Care for the tri-county area.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Education
No DegreeNursingHartwick College, City, State
May 2014High School DiplomaCooperstown Junior/Senior High School, City, State
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Resume Overview

School Attended

  • Hartwick College
  • Cooperstown Junior/Senior High School

Job Titles Held:

  • 911 Dispatcher
  • Assistant Director of Operations
  • AEMT-Critical Care
  • EMT-B/AEMT-Critical Care

Degrees

  • No Degree Nursing
    High School Diploma

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