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911 Dispatcher Resume Example

Resume Score: 80%

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911 DISPATCHER
Summary

Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Plumas county.

Skills
  • Police department procedures
  • Computer-based dispatch systems
  • Basic life support knowledge
  • Information documentation
  • Map reading abilities
  • Critical thinker
  • Decision-making
  • Team management
  • Reliable and trustworthy
  • Work ethic
  • Multitasking
  • Flexible
  • Clerical
  • Customer service
  • Time management
  • Critical thinking
  • Planning
Experience
Company NameCity, State911 Dispatcher02/2019 to Current
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Managed average of 50
  • Cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Company NameCity, StateParaeducator10/2018 to 02/2019
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Maintained focused, inclusive and supportive learning environments.
  • Completed documentation on student behaviors, interventions and results.
  • Kept over ten students safe in classroom and outside environments.
  • Created and distributed instructional materials for group and one-on-one use.
  • Helped teachers manage classroom and workload by dividing projects.
  • Served as classroom aide to teachers and worked one-on-one with special needs students age 3 to 15.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Assisted 4 children per station during small group learning periods.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Administered minor first aid to injured students and notified school nurse to render additional aid.
  • Promoted language development skills through reading and storytelling.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Encouraged students to be understanding of and helpful to others.
  • Supervised students and maintained security throughout school buildings and on field trips.
Company NameCity, StateParaeducator04/2017 to 09/2018
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Maintained focused, inclusive and supportive learning environments.
  • Completed documentation on student behaviors, interventions and results.
  • Kept over 10 students safe in classroom and outside environments.
  • Helped teachers manage classroom and workload by dividing projects.
  • Served as classroom aide to teachers and worked one-on-one with special needs students age 3 to 15.
  • Provided students with personalized educational, behavioral and emotional support.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Assisted 4 children per station during small group learning periods.
  • Promoted compliance with California IEP standards in both curriculum development and classroom operations.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Supported students in developing strategies for individual needs and classroom group dynamics.
  • Administered minor first aid to injured students and notified school nurse to render additional aid.
  • Created and distributed instructional materials for group and one-on-one use.
  • Promoted language development skills through reading and storytelling.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Applied positive reinforcement for performance to redirect negative behaviors.
  • Supplied one-on-one attention to each student while maintaining overall focus on entire group.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Encouraged students to be understanding of and helpful to others.
Company NameCity, StateCaregiver07/2016 to 04/2017
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Laundered clothing and bedding and changed linens four times per week to prevent spread of infection.
  • Administered necessary medications as directed by care plan.
  • Reported concerns to supervisory nurse to maintain optimal care for all client needs.
  • Fostered relationship with client, providing companionship and counseling.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Assisted over 10 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Maintained clean and well-organized environment to promote client happiness and safety.
Education and Training
High School Diploma01/2012River City High School, City, State
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Resume Overview

School Attended

  • River City High School

Job Titles Held:

  • 911 Dispatcher
  • Paraeducator
  • Caregiver

Degrees

  • High School Diploma 01/2012

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