Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.
Dispatcher proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Has assisted law enforcement with criminal investigations.
Ran reports and placed warrants into the state system and NCIC.
Skills
Information documentation
Computer-based dispatch systems
Map reading abilities
Police department procedures
Organized
Inbound and outbound calling
Office equipment proficiency
Proficient in MS Office
Dependable and reliable
Excellent multi-tasker
Strong communication skills
Experience
911 Dispatcher, 01/2010 - Current Marriott International – Dearborn, MI,
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Assisted departments with special requests such as BOLOs.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Used radio, telephone and computer system to update first responders with new information.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Monitored weather conditions and dispatched emergency personnel and sounded tornado sirens when needed.
Monitored alarm systems for the county.
Monitored on site cameras in the jail and the building.
EMT, 06/2004 - 02/2020 Lockheed Martin – Fort Meade, MD,
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Evaluated patients' medical status and monitored vital signs during transit.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Transported patients from accident scenes to hospitals in emergency vehicles.
Provided direct patient care, including stabilizing patients and determining course of action based on triage.
Remained level-headed and proactive during emergency situations.
Assessed emergency situations and prioritized medical care for patients.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Documented all patient information, including condition or injury, treatment and medication administration.
Immobilized patients for transport using backboard or other spinal mobilization.
Completed emergency treatment procedures to stabilize individuals for transport.
Assessed scenes and prioritized care according to severity of injury or illness.
Delivered first aid or life support care to sick or injured individuals in pre-hospital settings.
Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
Demonstrated dedication to providing quality care through continued training and education.
Master Welder, 03/1999 - 06/2015 American Athletic Inc. – City, STATE,
Set up and operated welding equipment to complete all welding projects on-time.
Set up equipment and welded parts according to welding chart specifications and type.
Improved project completion time by multitasking on heavy equipment such as forklifts.
Prevented distortion of parts by monitoring fitting, burning and welding processes.
Maximized shop organization and equipment length by efficiently cleaning floor and machinery.
Adjusted gas flow and pressure to create and maintain desired flames.
Removed loose materials and thick scale, slag or rust to prepare material surfaces for welding.
Applied knowledge of metallurgy, geometry and welding techniques to determine optimal welding strategies.
Scraped off excess spatter and other materials using portable grinders and arc-cutting equipment.
Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work.
Obtained desired configurations by clamping and tack-welding components.
Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
Inspected and repaired components to implement corrective action.
Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
Sustained safety protocols and ensured proper, cost-effective and accurate handling of equipment and materials.
Education and Training
: Master Welder, Expected in 07/2003 - Iowa Central Community College - Fort Dodge, IA GPA:
California Master Welder Recipient
: Fire Fighter 1 And 2, Expected in 06/2004 - Iowa Fire Fighting Schooling - Jefferson,IA, GPA:
Iowa Certified Fire Fighter 1 Recipient
Iowa Certified Fire Fighter 2 Recipient
: EMT -B, Expected in 05/2004 - Iowa Central Community College - Fort Dodge, IA GPA:
Certified EMT Recipient
: Autobody Repair, Expected in - DMACC - Ankeny, GPA:
High School Diploma: , Expected in 05/1989 - East Greene High School - Grand Junction, GPA:
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