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911 dispatch supervisor resume example with 8 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated and experienced Supervisor, bringing forth an impressive background serving as a source of critical support for the Scott County 911 Communication Center. Adept at maintaining accurate schedules, confidential records, and office correspondence. Committed to utilizing time management and organizational skills to provide optimal support to the busy 911 Center.

Skills
  • Excellent multitasking skills
  • Motivated attitude
  • Exceptional communication skills
  • Adapts well to new technology
  • Skilled problem solver
  • Excellent work ethic
Certifications

If I can provide you with any further information on my background and qualifications, please let me know.

I look forward to hearing from you. Thank you for your consideration.

Sincerely,

  • Minnesota Sheriff's Association Institute for Credible Leadership Development: Phases 1-4 Leadership Competency and Mastery
  • Normandale Community College: Foundations of Supervision and Management
  • Negstad Consulting: Practical Leadership 1.0: Supervising for Employee Engagement
  • Negstad Consulting: Practical Leadership 2.0: Building Engaged Teams
  • APCO: Incident Communication Center Manager Certification
  • APCO: Communications Training Officer Instructor
  • APCO: Communications Training Officer
  • Minnesota CIT Officers' Association: Crisis Intervention Team Member
  • MN BCA: Burnout, Stress and Trauma
  • MN BCA: Ethics, Integrity and Supervision
  • APCO: Active Shooter Incidents for Public Safety Communications
  • APCO: Public Safety Telecommunicator
  • APCO: Disaster Operations and the Communications Center
  • New Mexico Tech: Understanding and Planning for School Bomb Incidents
  • MASA Consulting: Managing the Mental Health Crisis
  • FEMA NIMS: ICS 100b, 144, 200b, 247b, 300, 700a, 800b and 907
  • Department of Homeland Security: Incident Communications Center Manager
  • CJIS: Level 4 Security Awareness
  • IAED: Dispatch Life Support CPR - Cardiac Arrest Recognition in the Dispatch Environment
  • Motorola: APX CPS Radio Programming and Template Building
  • Minnesota Sheriff's Association: Crisis Management & De-Escalation Communication Skills During The COVID-19 Epidemic
  • 2019 St. Paul Women's Leadership Conference Attendance
,
Work History
Service Coordinator/Dispatcher, 12/2021 - Current
 Comfort Systems Usa – Harrisonburg, VA,
  • Answer service calls, enter corresponding work orders and communicate the customer's need with field staff
  • Create work orders and purchase orders for account managers and project managers
  • Schedule and dispatch for service maintenance agreements
  • Perform various administrative office functions
Scheduling Coordinator / Home Health Care Staffer, 09/2021 - 12/2021
 Securitas Security Services Usa, Inc. – Myrtle Beach, SC,
  • Work with a wide variety clients across the medical and mental health spectrum
  • Interview and supervise field staff and schedule them with clients
911 Dispatch Supervisor, 03/2016 - 09/2021
 Scott County Sheriff's Office – City, STATE,
  • Oversaw daily operations of the 911 Communications Center
  • Efficiently handle private data
  • Manage and maintain equipment
  • Trained over 30 new employees
  • Created and maintained the quality assurance program
  • Created and maintained the schedules for the 911 Dispatchers
  • Completely reconstructed and maintained the training program
  • Coordinator for the continuing education program
911 Dispatcher , 01/2016 - 03/2016
 MN State Patrol – City, STATE,
  • Receive and process incoming calls and dispatch calls to emergency responders using complex radio system
  • Efficiently handle private data within the Communications Center; creating and maintaining electronic records using multiple computer systems
  • Perform work with high level of accuracy, concentration and attention to detail.
Alarm Dispatcher, 09/2015 - 01/2016
 Iverify – City, STATE,
  • Respond to incoming alarm signals and video feeds, accurately documenting each action
  • Dispatch police, fire, or guard service for alarm signals
  • Notify customer of alarm problems
  • Handle customer inquiries and complaints
911 Dispatcher & Jailer, 07/2013 - 10/2015
 Chippewa County – City, STATE,
  • Receive and process incoming calls and dispatch calls to emergency responders using complex radio system
  • Efficiently handle private data within the Communications Center; creating and maintaining electronic records using multiple computer systems
  • Perform work with high level of accuracy, concentration and attention to detail.

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Resume Overview

School Attended

    Job Titles Held:

    • Service Coordinator/Dispatcher
    • Scheduling Coordinator / Home Health Care Staffer
    • 911 Dispatch Supervisor
    • 911 Dispatcher
    • Alarm Dispatcher
    • 911 Dispatcher & Jailer

    Degrees

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