911 Disaptcher/Jailer Resume Example
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911 DISAPTCHER/JAILER
Summary
Focused 911 Dispatcher bringing 20 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position. Resourceful Police Dispatcher experienced in processing emergency calls within McIntosh and haskell counties to quickly dispatch law enforcement, EMS and fire personnel. Communicated effectively with upset and irate citizens. Exercised good judgment to make sound decisions in emergency situations. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Experience
12/2019 - CurrentStigler Police Department - 911 Disaptcher/JailerCity , STATE
- Tracked call logs and shift data to enter into computer system.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Responded to emergency calls routed by automatic distribution system.
- Assisted departments with special requests such as BOLOs.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Provided excellent service and attention to the public when face-to-face or through phone conversations.
06/2017 - 12/2019Haskell County Sheriff Dept. - 911 Disaptcher/JailerCity , STATE
- Tracked call logs and shift data to enter into computer system.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Assisted departments with special requests such as BOLOs.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
05/2016 - 06/2017CREEK NATION LIGHT HORSE - 911 Disaptcher/JailerCity , STATE
- Tracked call logs and shift data to enter into computer system.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Responded to emergency calls routed by automatic distribution system.
- Assisted departments with special requests such as BOLOs.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
04/2007 - 05/2016CHECOTAH POLICE DEPT - 911 Disaptcher/JailerCity , STATE
- Tracked call logs and shift data to enter into computer system.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Responded to emergency calls routed by automatic distribution system.
- Assisted departments with special requests such as BOLOs.
- Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Skills
- Training new hires
- Schedule coordination
- Data entry
- Critical thinker
- Problem resolution
- Customer service
- First Aid/CPR
- Communications
- Organization
- Supervision
- Security systems
- Police department procedures
- Computer-based dispatch systems
- Information documentation
- Map reading abilities
Education and Training
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Resume Overview
School Attended
- Checotah High School
Job Titles Held:
- 911 Disaptcher/Jailer
Degrees
- High School Diploma
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