42A Human Resources Specialist Resume Example US Army

42A - HUMAN RESOURCES SPECIALIST

Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.

Skills

Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Persuasive speaker

Creative problem solver
Exceptional communication skills
MS Windows expert
Strong client relations

Work History

42A - Human Resources Specialist, 02/2016 to Current
US Army – US

Design spreadsheets for 300+ people

Take care of vacation and payroll

Run Headquarters

CSR 1, 10/2016 to Current
Sykes – ROUTE 11 Bloomsburg PA

Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Education

GED: 2016
Berwick High School - Fowler Ave

Resume Overview

Companies Worked For:

US Army
Sykes

School Attended

Berwick High School

Job Titles Held:

42A - Human Resources Specialist
CSR 1

Degrees

GED : 2016

42A - Human Resources Specialist Resume Example

Resume Score: 55%

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