42A - Human Resources Specialist Resume Example
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42A - HUMAN RESOURCES SPECIALIST
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.
Skills
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Work History
42A - Human Resources Specialist, 02/2016 to Current
Maximus, Inc. – Avondale
Maximus, Inc. – Avondale
Design spreadsheets for 300+ people
Take care of vacation and payroll
Run Headquarters
CSR 1, 10/2016 to Current
Sykes – City
Sykes – City
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Referred unresolved customer grievances to designated departments for further investigation.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
GED: 2016
Berwick High School - City
Berwick High School - City
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Resume Overview
School Attended
- Berwick High School
Job Titles Held:
- 42A - Human Resources Specialist
- CSR 1
Degrees
- GED : 2016
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