Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.
Skills
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Persuasive speaker
Creative problem solver
Exceptional communication skills
MS Windows expert
Strong client relations
Work History
01/2016 to Current
42A - Human Resources SpecialistMaximus, Inc. – Avondale, ,
Design spreadsheets for 300+ people
Take care of vacation and payroll
Run Headquarters
09/2016 to Current
CSR 1Sykes – City, ,
Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
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