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42a human resources specialist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.
Skills
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows expert
  • Strong client relations
Work History
42A - Human Resources Specialist, 01/2016 to Current
Maximus, Inc.Avondale, ,

Design spreadsheets for 300+ people

Take care of vacation and payroll

Run Headquarters

CSR 1, 09/2016 to Current
SykesCity, ,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
GED: , Expected in 2016
Berwick High School - Fowler Ave,
GPA:

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Resume Overview

School Attended

  • Berwick High School

Job Titles Held:

  • 42A - Human Resources Specialist
  • CSR 1

Degrees

  • GED

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