Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 65 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 3 months in a row.
United States Army SC National Guard. Basic Training Graduated August 1st 2013, Advanced Individual Training Graduated October 3rd 2013.
scanning in prescriptions , answering incoming calls, informing customers when their medicine was ready to be picked up. Ensuring customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
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