My objective is to be a top performing leader with great sales experience, excellent customer relations skills, and a ongoing commitment to be an asset to the company.
Reliable and dependable
Personable and friendly
Focused and driven
Excellent sales skills
Strong organizational skills
Active listening skills
Sharp problem solver
Accurate cash handling
Store opening and closing procedures
Attentive to detail
Time management skills
Supervision Supervised team of three staff members.
Process Improvement Created new departmental procedures manual.
Assessed organizational training needs.
Competitive Analysis Performed competitive analysis to make recommendations for future company growth.
Protective Services Applied safety procedures and policies as outlined in Department Safety Manual.
Fulfilled all supervisory duties when Store Manager was on vacation.
2nd Assistant ManagerJun 2012 to Dec 2013 Zumiez － Frisco, TX
Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Fulfilled customer shipping needs using UPS and USPS methods.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Addressed and corrected sales staff communication issues in a tactful and effective manner.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.
Pro Artist & Product SpecialistJun 2009 to Mar 2011 MAC PRO － Frisco, TX
Implemented master drawing and painting techniques on face charts as well as human canvas.
Completed all MAC Store/PRO certifications on top of certifications already earned.
Quickly established a loyal customer base even from people back in Frisco were I first started.
Showed much appreciation to everyone around me who set foot in our PRO location.
Tracked and effectively managed client flow while again communicating with my fellow staff.
Executed all daily opening and closing procedures.
Worked flexible schedule to accommodate needs.
Advised guests on special events a products features such as VIVA GLAM.
Responded to customer, manager and co worker inquiries in a friendly professional manner Makeup art 30 hr.
Makeup ArtistAug 2006 to Jan 2008 Nordstrom MAC － Frisco, TX
Collaborated and did on floor learning with the MAC team I was hired into at the age of 18.
I then adapted and developed a thorough understanding of real customer service while unknowingly established a strong customer base and one if not the most top requested artist at the Nordstrom Mac counter.
Best achievement of that time was becoming a member of the MAC Impact Team and all certification completed including fashion show.
I would efficiently greet customers while checking them in promptly for their appointments and well as offer water of anything from our Nordstrom bar for our clients.
Being the best I could be at assisting clients with requests in person or on the phone.
Processed all transactions with 100% accuracy.
Clearly communicating with staff.
High School Diploma, DesignDeVry University － Irving, TXDesign
Computer Science courses Fine Art coursework Digital Animation coursework Sculpture course Computer and Art Design courses Visual Communication course Graphic Design for Print Media workshop Workshop on Photoshop for Designers Studio Art courses
High School Diploma , Design Computer Science courses Fine Art coursework Digital Animation coursework Sculpture course Computer and Art Design courses Visual Communication course Graphic Design for Print Media workshop Workshop on Photoshop for Designers Studio Art courses
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