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2nd Assistant Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proactive retail manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Customer-oriented General Manager with 8 years of experience focused on increasing staffing and sales. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Skills
  • Sales Tracking
  • Quality Assurance
  • Administrative Management
  • Policy Development and Enforcement
  • Training Management
  • Decision Making
  • Team Leadership
  • Employee Motivation
  • Recruitment and Hiring
  • Performance Assessment
  • Business Leadership
  • Focus and Follow-Through
  • Customer Service Management
  • Assignment Delegation
  • Financial Statement Review
  • Verbal and Written Communication
  • Staff Scheduling
  • Goal Setting
  • Money Handling
  • Multitasking and Prioritization
Work History
01/2018 to 06/2021 2nd Assistant Manager Desoto Healthcare | Southaven, MS,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
01/2018 to 06/2019 Dietary Aide True Religion Apparel, Inc. | Camarillo, CA,
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Closely followed sanitation and food handling guidelines while assisting nurses with daily meal preparation.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
08/2015 to 08/2017 Store Manager McDonald's Restaurant | City, STATE,
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw, trained and encouraged 7 shift managers, promoting culture of efficiency and performance.
  • Analyzed and interpreted store trends to facilitate planning.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Managed 35+ crew members successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed weekly and monthly profit and loss performance reports.
  • Approved regular payroll submissions .
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for freezer, cooler and dry merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Created work schedules according to sales volume and number of employees.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Education
Expected in 05/1996 High School Diploma | Winner High School, Winner, SD GPA:

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Resume Overview

School Attended
  • Winner High School
Job Titles Held:
  • 2nd Assistant Manager
  • Dietary Aide
  • Store Manager
Degrees
  • High School Diploma