Highly energetic and service minded customer service supervisor with 9 years experience in enhancing customer service across various industries. Exceptional interpersonal communication and leadership skills. Seeking to take next career step with a respected organization.
Microsoft Office Suite
204. B Supervisor, 01/2012 to Current United States Postal Service – Whitestone, NY
204. B Supervisor -12/2014- Current
Assigned to oversee and report 20 craft
employees in processing 40,000 pieces of mail per distribution machine. Worked closely with management to accomplish
goals, identify, develop and implement strategic and logistical plans
for receiving, sorting, and delivering mail.
With supervisory presence planned, organized and monitored retail related
projects and the work of people to meet unit goals. Supplied
leadership necessary to secure a
customer friendly environment. Implemented work
habits to accomplish effective and pleasant customer relationships.
Cash handling duties in a postal stations, including receiving and sorting mail, selling postage. Provided strong customer service selling money orders,
taking passport photos and processing passport applications.
Customer Retention Specialist, 10/2009 to 12/2011 Sprint Corporate Office – Elmsford, NY
Investigated and resolved service
issues and product problems.
Worked with administration, forwarded requests and unresolved issues to the designated resource by
communicating and coordinating with internal departments.
Increased upgrades of cellular devices by 30% during Christmas season.
Analyzed clients accounts to ensure clients were on the most suitable plan based on their usage style.
Performed call backs due to low scoring of surveys which increased satisfactory of clients and reversed their experience from previous interactions.
Customer Service Representative, 07/2008 to 08/2009 Dish Network – Flushing, NY
Built sustainable relationships and engaged customers
by taking the extra mile.
Responded to 75-100 inbound calls per day in high call volume environment.
Processed credit card and electronic check payments utilizing company database and software.
Assisted customers in opening accounts and updated information for new and existing clients.
Developed personal organization and multitasking skills in a fast paced environment.
Associate of Applied Science: PTA, Current LaGuardia Community College - Long Island City, NY
High School Diploma: 2008 Manhattan Comprehensive Night and Day High School - New York, NY