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2007 2008 key hourly certified trainer resume example with 7 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Achievement focused leader; willing to hear new ideas and go the extra mile to improve performance. Recognized for ability to achieve results through leadership, teamwork, and exceptional customer service. Strong problem resolution skills; able to prioritize a broad range of responsibilities. Consistently recognized for excellent interpersonal skills, and strong ability to perform under pressure in a fast-paced environment. Calmly and effectively handles crisis situations. Earned valuable repeat and referral business based on excellent customer relations. Commended by clients for highly entertaining theme parties and related events. Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a marketing management role.

Highlights
  • Staff development talent
  • T.I.P.S. certified
  • Customer-oriented
  • Strong leader
  • Full service restaurant background
  • Honed marketing skills
  • Proven sales record
  • Employee recruitment expertise
  • Hiring and training
  • Stable work history
  • Operations management
  • Supervisory skills
Education
Century College White Bear Lake, MN Expected in 2004 : - GPA :
St. Croix Lutheran High School , Expected in 2002 H.S. Diploma : - GPA :
Accomplishments

Efficiently operated two high volume restaurants with a combined staff of 120 culinary and restaurant professionals. Effectively executed many catered events from wedding parties to CEO luncheons.

Experience
Olive Garden - 2007-2008 Key Hourly/Certified Trainer
City, STATE, 2007 - 2008
  • Performed interviews for new applicants and followed up on their references Led extensive two week training workshops and evaluated their progress Became key hourly employee assisting in voids, comps, and discounts Led team meetings before each shift and supervised employees during closing Worked all areas of FOH (waiting and bussing tables, expediting food, and hosting) Promoted higher quality liqueurs and specialty drinks to increase average sale per customer.
  • Assisted managers in the restaurant's training needs POS system: DASH.
Havana's Fresh Island Seafood - 2010-2013 General Manager
City, STATE, 2010 - 2013
  • Creates, develops, oversees and monitors all Customer Service/Front End activities.
  • Establishes procedures to ensure the accuracy and security of all guest transactions.
  • Maximized profitability by maintaining low food and labor costs.
  • Streamlined and controlled payroll costs without sacrificing guest satisfaction.
  • Serves as the Person In Charge (PIC) as required.
  • Works floor shifts as needed and provides back-up for staff.
  • Trains new service staff to completely focus on delivering a quality customer experience and manages scheduling, coaching and performance management.
  • Oversees daily operations; open and close the restaurant.
  • Handles cash flow and revenues, prepares change fund, and audits deposits on daily basis Exceeded budgeted revenues through aggressive marketing and excellent customer service.
  • Developed loyal customers resulting in impressive sales.
  • Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals Ensures Front End staff is aware and well versed in policies, procedures, specials, new menu items, and promotions.
  • POS system: Aloha.
Bb's Restaurant - 2013-2015 Assistant General Manager
City, STATE, 2013 - 2014
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Consistently obtained highest rating from the county health department.
  • POS system: Micros.
LM RESTAURANTS - 2008-2010 Restaurant Manager
City, STATE, 2008 - 2010
  • Managed a large staff of over a hundred employees.
  • Experienced in a fast-paced, high volume restaurant industry Maximized profitability by maintaining low food and labor costs.
  • Streamlined and controlled payroll costs without sacrificing guest satisfaction Supervised entire service staff, conducted pre-shift meetings, and critical path rotations with dining room and kitchen employees.
  • Also planned room setup based upon anticipated guest count and client needs Recruited, trained, and motivated front of house staff.
  • Fostered a team atmosphere through improved training, communication, and motivation.
  • Oversaw daily operations; open and close the restaurant.
  • Handled cash flow and revenues, prepared change fund, and audited deposits on daily basis Exceeded budgeted revenues through aggressive marketing and excellent customer service.
  • Developed loyal customers resulting in impressive sales.
  • Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals Hands-on knowledge of several software applications including Excel and Daily Sales Report (DSR) POS system: Aloha.
Skills

cash flow, closing, coaching, strong interpersonal skills, contracts, Customer Service, direction, marketing, meetings, Micros, Excel, word, Works, negotiations, payroll, performance management, policies, POS, pricing, progress, quality, quality control, safety, Sales, scheduling, staff training, supervision

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Resume Overview

School Attended

  • Century College
  • St. Croix Lutheran High School

Job Titles Held:

  • 2007-2008 Key Hourly/Certified Trainer
  • 2010-2013 General Manager
  • 2013-2015 Assistant General Manager
  • 2008-2010 Restaurant Manager

Degrees

  • H.S. Diploma

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