SEARCH

1st Assistant Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
1ST ASSISTANT MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Documentation and Paperwork
  • Product and service knowledge
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Microsoft Office expertise
  • Orientating and training
  • Inventory management
  • Staff training and development
  • Business development understanding
  • Retail operations management
  • Spanish translation
Experience
Big 5 Sporting Goods Corp. | Tucson, AZ1st Assistant Manager12/2017 - Current
  • Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
  • Organized technical documents, digital records and business correspondence for each project, program or department.
  • Managed document processes through scanning, filing and transmitting while following all standard procedures.
  • Complied with safety regulations in terms of document control, strictly following all corporate procedures and federal rules.
  • Filled out and stored transmittal logs for permanent records.
  • Set up, optimized and enforced consistent document management policies.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
  • Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
  • Minimized shrinkage and product loss by effectively managing inventory controls.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Planned and prepared workflow schedules, delegating tasks for a team of members.
  • Implemented training processes for newly hired employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Assisted the Store Manager in evaluating employee performance and cultivating improvement initiatives.
  • Completed inventory audits to identify losses and project demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Big 5 Sporting Goods Corp. | Tucson, AZ2nd Assistant Manager
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Promoted employee safety awareness resulting in zero injuries.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Big 5 Sporting Goods Corp. | Tucson, AZManager-in-Training
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Cross-trained in every store role to maximize operational knowledge.
  • Met with each associate to establish realistic monthly sales goals.
  • Studied existing procedures and policies to offer optimal leadership to employees and store operations when standing in for absent managers.
Big 5 Sporting Goods Corp. | Tucson, AZSales Associate
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Monitored customer order process and addressed customer issues.
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
  • Introduced customers to new offerings and updated accounts.
  • Cross-sold additional products and services to purchasing customers.
Education and Training
Pima Community College | Tucson, AZAssociate of Arts in Early Childhood Education
University of Arizona | Tucson, AZSome College (No Degree) in Biology
Sahuarita High School | Sahuarita, AZHigh School Diploma05/2009
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Big 5 Sporting Goods Corp.

School Attended

  • Pima Community College
  • University of Arizona
  • Sahuarita High School

Job Titles Held:

  • 1st Assistant Manager
  • 2nd Assistant Manager
  • Manager-in-Training
  • Sales Associate

Degrees

  • Associate of Arts in Early Childhood Education
    Some College (No Degree) in Biology
    High School Diploma

Similar Resumes

View All
1st-Assistant-Manager-resume-sample

1st Assistant Manager

Cititrends

Americus, Georgia