1st Assistant Manager Resume Example
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1ST ASSISTANT MANAGER
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
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Experience
Advance Auto Parts | Desoto, TX1st Assistant Manager12/2017 - Current
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Organized technical documents, digital records and business correspondence for each project, program or department.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Complied with safety regulations in terms of document control, strictly following all corporate procedures and federal rules.
- Filled out and stored transmittal logs for permanent records.
- Set up, optimized and enforced consistent document management policies.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
- Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
- Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Planned and prepared workflow schedules, delegating tasks for a team of members.
- Implemented training processes for newly hired employees.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Assisted the Store Manager in evaluating employee performance and cultivating improvement initiatives.
- Completed inventory audits to identify losses and project demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
L.L. Bean, Inc. | Ellsworth , ME2nd Assistant Manager
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Promoted employee safety awareness resulting in zero injuries.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Big 5 Sporting Goods Corp. | City , STATEManager-in-Training
- Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
- Worked closely with customers to understand needs and resolve diverse issues.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Cross-trained in every store role to maximize operational knowledge.
- Met with each associate to establish realistic monthly sales goals.
- Studied existing procedures and policies to offer optimal leadership to employees and store operations when standing in for absent managers.
Big 5 Sporting Goods Corp. | City , STATESales Associate
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Monitored customer order process and addressed customer issues.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Introduced customers to new offerings and updated accounts.
- Cross-sold additional products and services to purchasing customers.
Education and Training
Pima Community College | City, StateAssociate of Arts in Early Childhood Education
University of Arizona | City, StateSome College (No Degree) in Biology
Sahuarita High School | City, StateHigh School Diploma05/2009
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Resume Overview
School Attended
- Pima Community College
- University of Arizona
- Sahuarita High School
Job Titles Held:
- 1st Assistant Manager
- 2nd Assistant Manager
- Manager-in-Training
- Sales Associate
Degrees
- Associate of Arts in Early Childhood Education
Some College (No Degree) in Biology
High School Diploma
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