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front desk clerk night auditor resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I  am a highly ambitious business professional with a background that includes Exceptional Customer Service Management experience, sales and marketing experience. I currently work in the Hospitality field in which I am a very dynamic communicator who consistently exceeds goals and company expectations.  I am looking for the opportunity to succeed in an environment of growth and excellence to meet personal and organizational goals.

My Strengths


  • Conflict resolution
  • Extremely organized
  • Process implementation
  • Powerful negotiator


  • Data management
  • Team leadership
  • Budgeting and finance
  • Self-motivated
Work History
­ Front Desk Clerk / Night Auditor, 09/2016 - Current
Marcus Corporation Bloomington, MN,
  • Check front desk accounting for accuracy.
  • Summarize and compiles information for hotel's financial records.
  • Tracks room revenue and occupancy percentages.
  •  Prepares and verifies a summary of cash, check, credit card, and direct billing activities. 
  • Posts reservation, room charges and taxes to guest accounts.
  •  Verify and prepare end of day procedures.
  • Various light housekeeping duties.
  • Run and verify the nightly audits.
  • Perform wake up calls, respond to guest needs and special requests.
­ Customer Experience Manager, 04/2014 - 09/2016
Office Depot City, STATE,
  • Partnered with management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand.
  • Provided guidance and direction to the Front End associates and facilitated ongoing training on the business model.
  • Lead Customer Satisfaction Programs to ensure all associates have the capabilities to build strong relationships and create an environment which will increase customer retention.
  •  Developed and evaluated personal selling skills of employees.
  • Ensured a positive customer experience and worked to generate revenue by driving a sales culture.
  •  Reviews cash handling via all cashiers.
  •  Proactively grows business one customer at a time.
  •  Maintain store appearance to company standards.
  • Key Carrier 
  • Leader on Duty
Front Desk Clerk, 08/2013 - 04/2014
Super 8 Hotel City, STATE,
  • Register guests in/out  and assign rooms. ( Accommodating special requests whenever possible.)
  • Assists in preregistration and blocking of rooms for reservations.
  • Understanding of room status and room status tracking.
  • Knowledge of room locations, room types, and rates.
  • Presents options and alternatives to guests and offers assistance in making choices.
  • Preparing a summary of cash, check, credit card, and direct billing activities.
  • Tracking room revenue and occupancy percentages.
  • Prepare end of day procedures.
  • Performing wake-up calls.
  • Coordinating with housekeeping department concerning all check-outs, late check-outs, stay overs, or special requests.
Asst. Store Manager, 07/2010 - 04/2014
PLS Loan Store City, STATE,
  • Provide Exceptional Customer Service to ensure repeat business.
  • In-store / Field Marketing and making collection calls.
  • Receive and post payments.
  • Maintain cash drawer accuracy and security.
  • Ensure proper handling of bank deposits.
  • Preparing accurate Tax returns, Verifying all loan amounts are to company standards.
  • Ensure all employees are in compliance with state and federal lending regulations and following company policies.
  • Ensuring prompt completion of all applications.
  • Training of new PLS employees.
  • Knowledge of company P&L reports Weekly and monthly Held check,Title audits Preparing safe inventory reports.
Office Supervisor/Receptionist, 10/2008 - 06/2010
GMM Enterprises City, STATE,
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory services and quality goods.
  • Inventory stock and reorder when inventory drops to a specific level.
  • Instruct staff on how to handle difficult and complicated sale.
  • Recruit, train, and evaluate personnel in sales or marketing establishments, promoting or termination of workers when appropriate.
  • Assign employees to specific duties.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Estimate customer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Accounts Receivable and Payable.
Education
GED: GED, Expected in 4/2001
-
JPS Adult Education Center - ,
GPA:
Status -

GED, JPS Adult Education

Skills

 SOFTWARE:  

  • Microsoft Office - Word, Excel, Power point,  Outlook, Spreadsheet
  • Superior Customer Service
  • Customer Conflict Resolution
  • Data Entry
  • Collections
  • Switchboard
  • Bookkeeping
  • Marketing

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Resume Overview

School Attended

  • JPS Adult Education Center

Job Titles Held:

  • ­ Front Desk Clerk / Night Auditor
  • ­ Customer Experience Manager
  • Front Desk Clerk
  • Asst. Store Manager
  • Office Supervisor/Receptionist

Degrees

  • GED

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