(remote Contractor)customer Service W Tech Support resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Regional Processing Manager * Corporate Trainer * Underwriter * Loan Analyst * Senior Loan Processor

A Highly Driven Self-Motivated Mortgage Professional with over 10yrs “Hands On” experience in building and managing customer relationships. Earned fast-track promotions as top producer in various positions applying comprehensive knowledge regarding credit analysis and documentation review. Stay abreast of current underwriting guidelines and compliance regulations for conventional and government insured loans for both conforming and non conforming, FHA, VA, Modifications, Jumbo Loans etc...Eager to continue my successful career in being a major contributor with a respectable established organization.SAMPLE WORK AND REFERENCES AVAILABLE UPON REQUEST”

Skills and Characteristics
  • Adapt to change while working under time constraints to meet production requirement deadlines with quality assurance
  • ”Eagle-Eye” (nicknamed) attention to detail and organization
  • Uses reason, facts, and commonsense while analyzing and applying guidelines
  • Risk Assessment
  • Calculate DTI, LTV Ratios per guidelines
  • Make independent solid decisions with critical and analytical thinking
  • Team building with motivation and leadership skills
  • A positive go getter attitude with strong self goal orientation in “Going the extra mile to get the Job Done”
  • Fast pace multi-tasking skills with accuracy
  • Steadfast in proper reporting and updating information in a timely manner
  • By understanding the bigger picture on how the loan process work-flows, I willingly assist other departments to promote a swift clear to close
Work Experience
(Remote Contractor)Customer Service W/Tech Support, 06/2013 - Current
Crc Insurance Services, Inc. Hartford, CT,
  • Self-Motivated in keeping the company’s culture, values, and vision of “Steve Jobs” philosophy in mind, while educating and recommending customers products, services, with solutions. Utilizing consultative selling in tailoring to their needs by overcoming objections and building a lasting rapport to close the sale
  • Stay abreast with ongoing educational training by continuously passing required assessments/quizzes while managing a fast pace environment. Leading my team with measured outstanding performance in meeting and exceeding various metric quotas consistently ranking in the Top Percentile
Underwriter , 02/2009 - 05/2013
Brink's Incorporated Memphis, TN,
  • Manage and maintain a loan portfolio with a sense of urgency by analyzing documentation submitted by loan processors and pre-quail underwriters. Applying strong analytical skills in making a solid loan decision based on borrower’s credit, income-DTI, appraisals-LTV, assets, and other compensating factors per investor guidelines
  • Proactively initiated efforts to minimize and clear stipulations in 24 hours or less to expedite underwriting and processing turnaround time with speed and accuracy
  • Effectively communicated consistently with timely and accurate updates regarding all underwriting PTC stipulations, approvals, clear to closes etc.. Which advanced the follow through of the loan process rapidly moving while minimizing time for closings and maximizing loan fundings a month. Applying this method, I received commendable praises from Loan Officers, Pre-quail Underwriters, Loan Processors, Closers, Management, and Borrowers
Regional Processor Manager/Corporate Trainer, 07/2002 - 12/2007
Worldwide Financial Group/ Equity Source Lending City, STATE,

(Other Positions Held: Loan Analyst Manager, Processor Team Leader, Senior Processor)

  • Personally processed and maintained a loan pipeline of more complex vip clients
  • Supervised and monitor daily processors pipelines and tracked submissions per day; Approvals, Conditions, Clear To Closings etc. Working in conjunction with the Compliance Dept. assuring loans met Compliance-RESPA requirements
  • Overseeing loan pipelines averaging 1700-2000 loans per month during peak volumes operating in 44 multi-states
  • Hired and Trained for various departments; Prepared performance evaluations, random audits and monitored employees schedules
Senior Loan Processor, 07/2000 - 03/2001
Suntrust Mortgage Division City, STATE,
  • Processed various types of loans, maintaining a pipeline averaging 100 plus loans; including Conforming, Non-Conforming, FHA, VA, Jumbo Loans and Modifications. Received several recommendations from Loan Officers with resulted in being the only loan processor to advance for training with modifications in result of a fast track promotion within 6 months to Senior Loan Processor
  • Closing/Funding monthly average of my personal loan pipeline averaged 80 plus loans with over a $7 million loan portfolio and zero adverse action
  • Cross-trained to help manage Lock Desk reviewing Daily Rate Sheets while using internal systems to Lock, Float and Update Rates On Loans. Consistently met and exceeded expectations ranking in the top percentage with no PTC's stipulations ready for clear to closes
Education and Training
: Suntrust University/Capstone Institute, Expected in
Underwriting DU, LP, FHA, HUD, RESPA, MODS - Dunwoody, GA
: Business Courses, Expected in
Clayton State University - Morrow, GA,
High School Diploma: , Expected in
North Springs Charter School - Sandy Springs, GA,
Computer Knowledge
  • Encompass (Broker) Calyx Point (Broker) Byte (Broker) Delphi (Broker)
  • MortgageWare (Lender) Obiqga Systems (Lender) MS Word/ Excel (Both)
  • AUS Proficient includes: DU,LP,Clout (Clues) Zippy, All Regs etc

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Underwriting DU, LP, FHA, HUD, RESPA, MODS
  • Clayton State University
  • North Springs Charter School

Job Titles Held:

  • (Remote Contractor)Customer Service W/Tech Support
  • Underwriter
  • Regional Processor Manager/Corporate Trainer
  • Senior Loan Processor


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: