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Results-oriented Shop Assistant with talent in sales and inventory management for small retail businesses. Develops productive relationships with cross-functional team members using collaboration as a tool for shared success. Strong budgeting forecasting and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash / inventory management.
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- Direct sales floor activities ensuring excellence in customer service and resolving store level problems
- Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits
- Oversee personnel management interviewing hiring training and mentoring / coaching
- Manage merchandise selection window displays and stocking working directly with vendors
- Work with corporate management developing local marketing and advertising strategies
- Apply strategies that have improved shrink percentage for last five years
- Secondary contact with suppliers / vendors securing key business agreements
- Maintain price accuracy of goods and ensured adequate stock levels
- Hired trained and coached staff to ensure maximum performance within the store
- Developed new and low performing sales associates educating on sales methodologies as they applied to store offerings
- Supported sales floor by implementing process improvements
- Led Service Desk team in handling returns exchanges and complaints
- Implemented new recruiting strategies to attract exceptional sales personnel
- Served as mentor to junior team members
- Worked within established guidelines particularly with brands
- Attached price tags to merchandise on the shop floor
- Monitored security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
- Received and stored the delivery of stock items
- Kept up to date with special promotions and putting up displays
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