Relationship Officer Resume Examples

Highly motivated Relationship Officer with 15+ years of cross-industry experience driving business relationships that result in new customer acquisition adoption and revenue. Proven planner and analyst with an in-depth understanding of GAAP auditing standards and Sarbanes-Oxley requirements. Skilled communicator able to provide constructive and insight-filled conversations with customers business partners peers and senior leadership.

• Lead the North America West Region of a consumer transaction technologies company handling 25-30 nationally recognized clients
• Consult with clients to discover business needs and match them with tech solutions to support their growth; develop new business opportunities by upselling subscription options and applying information about client needs to create of new service offerings Manage satellite office team of three account representative / executives and one office manager spearheading all recruiting and training efforts overseeing revenues of $32M A/P and expense approvals

• Promoted to Director role following superior performance during launch of implementation services organization
• Deployed large-scale hardware and software solutions including multiple integrations to third parties and vendors
• Directed consulting team of 12 handling all hiring training and development
• Created Functional Requirements Workflow Process for Custom Software Development

• Pioneered new implementation services organization from the ground up; developed new deployment methodologies and statement of work SOPs Oversaw all new client implementations and management cycles (40-50 accounts cumulatively)
• Grew implementation team to 18 members; several recruits became leaders within the company taking on roles such as Senior Product Manager and Senior Manager of Consulting
• Consistently met or exceeded department GP goal of >35%