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Mallory Pineda
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Dependable and honest Casino Floor Supervisor has excellent monitoring and evaluative skills of table game dealers.Has excellent interpersonal and customer service skills and believes strongly in casino policy and procedure adherence by all staff.Has more than seven years of experience as a Casino Floor Supervisor and a high school diploma.
Core Qualifications
- Highly dependable and loyal
- Extensive knowledge of table games and rules
- Good interpersonal and oral communication skills
- Excellent monitoring of table game dealers and pit area
- Possesses excellent customer-service abilities to assist guests
- Strong ability to detect cheating attempts and respond
- Good dispute resolution skills
Experience
Casino Floor Supervisor
6/1/2009 – 7/1/2014
Company Name
City, State
- Conducted monitoring of dealers and table card games.
- Evaluated dealers as required.
- Monitored dealer compliance with casino procedures and policies.
- Communicated with guests to ensure their satisfaction.
- Settled customer disputes.
- Enforced gaming table rules.
Casino Floor Supervisor
5/1/2007 – 5/1/2009
Company Name
City, State
- Supervised all floor table games during assigned shifts.
- Monitored dealers to ensure they complied with casino policies and procedures.
- Trained observed and evaluated all new dealers.
- Maintained constant awareness of pit and floor activity.
- Circulated around gaming floor and ensured guest satisfaction.
- Protected the bank roll and the casino’s security and integrity.
Education
High School Diploma
2006
High School Name
City, State
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