Use this professional created General Manager job description example to gain some inspiration on how to best craft your job description.
General managers of retail operations need excellent communication and interpersonal skills combined with problem-solving and organizational proficiency. They also need business aptitude for delegating tasks, handling personnel issues, reviewing reports and making important decisions for the store.
Your general manager retail operations job description should stress the need for effective leadership abilities and a flair for customer service that can be taught to employees. Discuss educational requirements, usually a bachelor’s degree plus three to five years experience in retail management. You should stress the need for excellent written and verbal communication abilities.
General managers of retail operations create work schedules and ensure the performance of administrative duties. They also monitor inventory and identify weak areas and create ways to improve them. They should be able to multitask and handle high-stress situations.
General Manager Job Description Template
Job Summary
If you delight in playing for a team, leading a great group of people and bringing real values to life every day, you might be the general manager we’ve been looking for. We pride ourselves on providing customers with a classic experience. Our products, environment and staff all create this result, and as a general manager, you’ll be at the head of it all. We depend on managers to provide customers with the experience they expect, and we reward them well for doing so. If you’re ready to explore these and many other challenges, fill out an application today! We would love to see you become a member of our family.
Job Responsibilities
- Train new hires and other employees in need of learning experiences. This entails imparting key concepts and ensuring trainees understand.
- Engage customers to get a better idea of their expectations and whether or not those expectations have been met during their visit.
- Develop goals for revenue, customer service and other relevant metrics. Collaborate with your team to see what goals they view as important.
- Create relationships with your staff and customers. Everybody’s role on the team matters, and it’s your responsibility to show them that.
- Meet goals through strategic planning and collaboration. Achievements are a group effort, and with everybody on board, you’re far more likely to reach your goals.
- Juggle a range of responsibilities, including customer service, scheduling, training and all other aspects of managing a team.
- Work hard to deliver the best experience possible for our guests, every time they visit. This means consistency and excellency at every opportunity.
- Identify opportunities to improve work environment and daily tasks.
Job Skills & Qualifications
Required:
- High school diploma, GED or equivalent
- Strong leadership and management skills
- Proficiency in written and verbal communications
- Reliable transportation arrangements
- Attention to detail
Preferred:
- Prior experience in a management role
- Open availability
- Management skills certification or course completion
