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Experienced Telephone Triage Nurse skilled in a range of client and administrative responsibilities particularly responding to health questions over the telephone offering careful diagnosis of patients without physically seeing them through knowledge of illness and injury.
- Familiar with a range of telephony systems
- Adept at many administrative tasks including intake copying managing files faxing etc.
- Used thorough knowledge of medical treatment to assess symptoms and recommend treatment for patients through telephone support
- Well versed in symptomatology and pathology
- Experience working as triage nurse in call center providing high level of customer service
- Provided telephone support and education in regards to compliance medication drug therapy and states of health
- Answered queries and suggested treatment and where necessary ensured patient understood any determination should be followed up with an in-house consultation
- When necessary made appointment for callers to see physician
- Managed log of all incoming calls and advisements
- Provided hygiene medical and general patient health care in emergency unit
- Monitored patients that underwent recent surgery and treatment
- Counseled patients and family members in follow-up treatment after emergency room visit
- Took information vital signs and appraised patient condition for prioritizing order in which patients would be seen
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