ww xaas analyst global sales commissions resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • IBM Mean Services Award, CSO, 1998
  • Stock Option Award, Field Sales Support, 2000
  • Manager Team Award, Field Sales Support, 2001
  • Lotus Teleweb transition
  • VP Award for Lotus Transition , Field Sales Support, 2002
  • Bravo Award, IBM Sales Model, 2008. Creative approach to help IOT team understand their territories and confirm their resource deployment commitments
  • BT/IT Leadership Award, BT/IT, 2009. Created FMS Territory Analysis Sales tool
  • Hundred Percent Club, IBM Inside z Software Sales, 2012 & 2014
  • Inside Sales Rep of the Year, IBM Inside z Software Sales, 2012
Professional Summary

With 20+ years of providing solutions and results to internal and external customers, I am client-focused, meticulous and excellent at juggling multiple tasks and working under pressure.  I offer exceptional analytical and problem-solving skills and am seeking to transition my knowledge and experiences from my varied positions held at IBM to become a successful sales support representative and cultivate strong customer relationships and help drive revenue growth in the highly competitive markets.

  • Management, Team leadership and Team building
  • Effective Forecasting & Planning / Budgeting and finance
  • Client assessment,  analysis and negotiation
  • Computer skills: Microsoft Windows, Word, Excel and PowerPoint; Passport Advantage;  AAS; Mac OS
  • Reporting tools: Hyperion/Brio; Cognos Framework; Cognos Report Studio
  • Sales tools: Rational Quality Manager; Rational Team Concert; Sales Connect; Siebel
  • Data and document management
  • Self-motivated, organized and dependable
  • Strong verbal and written communication
  • Conflict resolution
  • Process implementation
  • Project Management
  • Customer Liaison 
  • Effective Networking 
  • Risk Management and Audit controls 
  • Financial Analysis
  • Problem Solving 
Work History
WW XaaS Analyst, Global Sales Commissions, 01/2016 - Current
T-Mobile Irvine, CA,
  • Responsible for execution of global incentives processes while maintaining a satisfactory controls posture.
  • Supported the creation, financial integrity and implementation of a competitive, balanced sales incentive plan which facilitated revenue growth and the IBM strategic imperatives.
  • Analyzed root causes of customer inquiries, created and implemented efforts to reduce inquiries and increase customer satisfaction.
  • Worked closely with Finance team to ensure rules for external reporting matched those in the sales plans.
Enterprise Sales Support Rep, 01/2015 - 01/2016
Marsh & Mclennan Companies, Inc. Tequesta, FL,
  • Enterprise sales support rep for accounts uncovered by Software Client Leaders.
  • Provided cross business unit and  brand support for enterprise accounts.
Inside z Software Client Leader, 01/2011 - 01/2015
C3/Customercontactchannels Twin Falls, ID,
  • Responsible for software sales to IBM's Southeastern U.S. Mainframe customers.
Global Reporting Analyst, 01/2008 - 01/2011
Amc Entertainment Inc. Stillwater, OK,
  • Responsible for collaborating with Global Sales Operations, Finance and Sales Executives to drive business value through key initiatives, such as Territory Analysis, standard reporting in Cognos, and Executive ad-hoc reports.
  • Successful rollout of FMS Territory Analysis Sales tool using Cognos Framework and Cognos Report Studio to provide valuable assistance unstacking seller resources which positioned IBM for efficient deployment of seller resources to increase sales opportunities.
  • Developed a Key Account Analysis tool which allowed Executives to analyze various aspects of high focus accounts, including headcount, route to market, quota and all relative data to the WW Commitment of the accounts.
  • Managed innovative reports, including Common Territory Definition report and the Territory Change report, which allowed Sales Operations, Incentives and other teams to focus on important aspects of territory setup and better alignment to IBM Sales Models.
Global FMS Operations and Deployment Lead, 01/2006 - 01/2008
International Business Machines City, STATE,
  • Responsible for overseeing the monthly achievement load process in FMS.
  • Uncovered a commissions error in the IGS Blue feed, which caused incorrect achievement to be reported and posted.
  • Primary focal for DOU's for Exec Comp Liaison between Commissions Business Analysts and the FMS Level 2 support team.
  • Owned and closed over 225 questions and issues submitted.
  • Responsible for maintaining measurements and supporting the FMS commissions system.
Business Analyst, 01/1998 - 01/2006
International Business Machines City, STATE,
  • A top contributor in the Incentive & Commission team, supported Atlanta and Dallas teams, as well Southeast, Northeast and West Field Sales and Technical Teams.
  • Worked with Finance and Accounting to deliver incentive and commissions support to SWG customers to assist them in meeting their business objectives.
  • Consistently achieved high customer satisfaction
  • Team leader for SWG during the rollout of FMS.
  • Managed the successful integration of the Lotus organization into IBM Incentives & Commissions.
Team Leader, 01/1996 - 01/1998
International Business Machines City, STATE,
  • Supported i-Series/AS/400 Sales Teams in order entry.
  • Responsible for team supervision and provided process expertise and technical assistance to the team.
  • 2008 CSO Means Service award recipient.
  • Discovered revenue recognition error which was caused millions of missing or under-reported revenue for the sales teams.
Supervisor, 01/1993 - 01/1996
United Parcel Service City, STATE,
  • Supervised 10-15 employees and managed package operations and delivery in the Southeast.
  • Maintained one of the highest volume facilities in Doraville, Georgia, which consistently achieved awards for the top performing/ producing operation over multiple years.
: Business, Expected in 1988
Kennesaw State University - ,
Status -
Associate of Arts: Business, Expected in 1992
Dekalb College - ,
Status -
Technical Training
  • Cognos 8 BI Framework Manager: Metadata Modeling (version 8.3), Atlanta, Ga 2008
  • Cognos 8 BI Report Studio:  Authoring Professional Reports (version 8.3), Atlanta, Ga 2008

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Resume Overview

School Attended

  • Kennesaw State University
  • Dekalb College

Job Titles Held:

  • WW XaaS Analyst, Global Sales Commissions
  • Enterprise Sales Support Rep
  • Inside z Software Client Leader
  • Global Reporting Analyst
  • Global FMS Operations and Deployment Lead
  • Business Analyst
  • Team Leader
  • Supervisor


  • Associate of Arts

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