Exceptional Senior Project Manager successful at directing change management initiatives requiring fast-paced execution. More than 15 years in project management with proven success in multiple industries (Financial, Transportation and Software Development/Implementation. Offers strong analytical, planning and organizational skills to manage competing demands.
Project planning and development
Advanced Problem Solving
Work Breakdown Structure (WBS)
Workday Project Manager, 04/2018 to Current Alight Solutions – Charlotte, NC
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Business development efforts by assisting Sales team with identifying opportunities in the areas of testing, change management, operation outsourcing as well as other additional related functionalities.
Develop and execute project plan to transition client's HCM, payroll and benefits operations and administration to various internal support teams.
Senior Project Manager, Client Services, 10/2013 to 04/2018 Ernst & Young – Charlotte, NC
Managed multiple teams (Business analyst, Development, QA, Performance Test and Deployment of about 45 resources) to lead large, complex transformation of a Sharepoint integration project, spanning ~10,000 users across multiple countries.
Managed and led multi-disciplinary design team throughout development and contract document phases for $1MM project, involving an application functionality upgrade project in Sweden and India to a Global Data Center.
Managed day-to-day migration efforts (application and hardware upgrades) of a large repository system used by over 20,000 users world-wide within a 4-month period, saving $750,000 in support licensing costs.
Facilitated governance routines/cadence and manages key activities/deliverables such as integrated program plan, risks/issues and decisions, key stakeholder communications and implementation readiness.
Managed daily operations of the Execution Management Office (EMO) to provide Compliance/Risk oversight on a newly created Enterprise Program.
Program Manager, 07/2006 to 09/2013 Bank Of America – Charlotte, NC
Responsible for leading change initiatives in support of FNMA Settlement and OCC-mandated Independent Foreclosure Review.
Managed the FNMA Settlement Title Defect Resolution project to mitigate a multi-million dollar financial risk posed by investor repurchase claims stemming from unresolved title defects.
Partnered with business operation owners and Risk/Compliance teams to quantify scope of title defect problem, identifying over 62k unresolved title issues across Line of Business.
Led cross-functional design and analysis efforts for all 4 sub work-streams to ensure consistency in project methodology, governance and deliverables resulting in timely delivery and reporting of key milestones.
Developed and managed governance routines, financial management routines and key deliverables reporting to ensure accurate tracking of ~45 initiatives in the program.
Managed and deployed an end-to-end project to onboard a new vendor; EchoSpan, for the Enterprise 360 Review, Band 3 On-Boarding and Competency Assessments Multi-Rater Feedback processes, resulting in successful replacement of the previous vendor.
Managed a budget of $1.6MM to implement 4 projects that successfully met business objectives to expand sales opportunities in the Banking Center Channel by an average of 10%.
Lead 3 initiatives totaling 4MM to enhance reporting interface, broker management process and risk management to complete an Enterprise reporting transition.
Co-Lead a strategic initiative to redefined sales and service processes, realizing a fourfold increase in sales and a 50% reduction in customer wait time; improvements to be deployed to over 14,000 banking centers across China.
Developed routines with project team to mentor and coach 18 project team members from CCB to use BAC Six Sigma tools to implement retail loan expanded deployment activities in 10 cities of Guangdong province.
Project Manager, PMO, 01/1991 to 06/2006 Various Companies – Charlotte, NC
Developed and initiated projects, including managing costs, schedule and performance of a $1MM Business Intelligence project to design and implement a data-warehouse with Business Objects as the data delivery system for a large insurance company.
Provided project management and business analysis expertise to implement a $2 million pre-qualification mortgage loan web application used by more than 4000 brokers nationwide.
Managed testing objectives and plans for a ~$18MM re-designed Customer Information System project.
Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
MBA: Business Administration And ManagementWinthrop University - Rock Hill, SC
Bachelor of Science: Business Administration and FinanceCalifornia State University - San Bernardino - San Bernardino, CA
Project Management Institute (PMI)
Boy Scouts of America: Assistant Scout Master
Participation of several volunteer events (e.g. Food Bank, Highway clean-up, Charity Run/Walks and collection sites of care packages for troops serving in overseas).
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Companies Worked For:
Ernst & Young
Bank Of America
California State University - San Bernardino
Job Titles Held:
Workday Project Manager
Senior Project Manager, Client Services
Project Manager, PMO
MBA : Business Administration And Management Bachelor of Science : Business Administration and Finance
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