Wireless Account Manager Resume Example

Creating first rate customer experiences while

Increasing sales and revenue in wireless product.

Staying current with multiple wireless promotions & Plans.

Educating Customers on key differences between carriers and suggesting product based on their needs.

Maintain Inventory levels

Creating weekly schedule for wireless associates

Coaching associates to maximize sale opportunities in order to help meet monthly quotas

• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Tracked receipts, employee hours and inventory movements.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Trained new Target Mobile associates by relaying information on company procedures, safety requirements and department task and delivered constructive criticism upon completion of job tasks.

Creating first rate customer experiences while

Working with applicants to resolve issues with-in the total mobile protection program. Educating customers on the proper procedure when submitting insurance claims. Communicating the progress of each claim submitted with the applicant.

Identifying device damages once devices arrived to inspection site, while gathering all necessary documents.

• Addressed average of 150 customer inquiries and complaints each week.
• Followed up with customers on unresolved issues.
• Reported policy changes and company conditions affecting customer satisfaction.
• Reviewed new files to determine current status of claim and to develop plan of action.
• Presented insurance options to customers in order to close sales on new policies.
• Reviewed outstanding requests and redirected workloads to complete projects on time.

Customer service, sold electronic products while meeting selling quotas by suggesting products that best meet customer needs. stocking, cashier and Unloading merchandise trucks.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Tracked stock using company inventory management software.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant electronic products and services.
• Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
• Transferred to Tallahassee Location in 2010