Experienced sales account manager with over 5 years of experience in retail & customer service. Excellent reputation for resolving problems and improving customer satisfaction.
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Developing personal consumer and business relationships.
Attending monthly retail & B2B sales Training.
Experience in diffusing tense customer interactions, while maintaining a calm & professional demeanor even when emotions are high.
Exceeding monthly sales quotas by offering accessories and warranty
programs to walk-In customers.
Delivered information on current store promotions, sales and special events to customers to help them in purchasing decisions.
Serviced accounts on a regular basis to propose new products & services to maximize revenue.
Cold calling previous customers to set sales appointments based on current account information.
Creating first rate customer experiences while
Increasing sales and revenue in wireless product.
Staying current with multiple wireless promotions & Plans.
Educating Customers on key differences between carriers and suggesting product based on their needs.
Maintain Inventory levels
Creating weekly schedule for wireless associates
Coaching associates to maximize sale opportunities in order to help meet monthly quotas
Creating first rate customer experiences while
Working with applicants to resolve issues with-in the total mobile protection program. Educating customers on the proper procedure when submitting insurance claims. Communicating the progress of each claim submitted with the applicant.
Identifying device damages once devices arrived to inspection site, while gathering all necessary documents.
Customer service, sold electronic products while meeting selling quotas by suggesting products that best meet customer needs. stocking, cashier and Unloading merchandise trucks.
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