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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced sales account manager with over 5 years of experience in retail & customer service. Excellent reputation for resolving problems and improving customer satisfaction.

  • Experienced in retail customer service & looking to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with other.
  • Core Strengths - Team- Player with excellent communication skills
  • Motivated self-starter with a strong desire to learn - Class C Driver's License (Clean DMV Record) - professional appearance, attitude and demeanor - Great hand skills and quick leaner
  • Basic knowledge of PC and computer software - Flexible, reliable and dependable hard-worker.
Skills
  • Sales goal setting
  • Customer interaction
  • Product line knowledge
  • Relationship building and management
  • Oral and written communication
  • Database management
  • Account management
  • Coaching and mentoring
  • Systems and software programs
  • Sales processes
  • B to B sales
  • Direct sales
Work History
Wireless Account Manager, 01/2016 - Current
Markel Corporation New York, NY,

Developing personal consumer and business relationships.

Attending monthly retail & B2B sales Training.

Experience in diffusing tense customer interactions, while maintaining a calm & professional demeanor even when emotions are high.

Exceeding monthly sales quotas by offering accessories and warranty

programs to walk-In customers.

Delivered information on current store promotions, sales and special events to customers to help them in purchasing decisions.

Serviced accounts on a regular basis to propose new products & services to maximize revenue.

Cold calling previous customers to set sales appointments based on current account information.

  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Managed accounts to retain existing relationships and grow share of business.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Target Mobile Team Lead , 04/2014 - 01/2016
Market Source City, STATE,

Creating first rate customer experiences while

Increasing sales and revenue in wireless product.

Staying current with multiple wireless promotions & Plans.

Educating Customers on key differences between carriers and suggesting product based on their needs.

Maintain Inventory levels

Creating weekly schedule for wireless associates

Coaching associates to maximize sale opportunities in order to help meet monthly quotas

  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Tracked receipts, employee hours and inventory movements.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Trained new Target Mobile associates by relaying information on company procedures, safety requirements and department task and delivered constructive criticism upon completion of job tasks.
Claims Specialist, 06/2012 - 02/2014
Asurion City, STATE,

Creating first rate customer experiences while

Working with applicants to resolve issues with-in the total mobile protection program. Educating customers on the proper procedure when submitting insurance claims. Communicating the progress of each claim submitted with the applicant.

Identifying device damages once devices arrived to inspection site, while gathering all necessary documents.

  • Addressed average of 150 customer inquiries and complaints each week.
  • Followed up with customers on unresolved issues.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Reviewed new files to determine current status of claim and to develop plan of action.
  • Presented insurance options to customers in order to close sales on new policies.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
Electronics Sale Associate, 02/2008 - 08/2012
Wal-Mart City, STATE,

Customer service, sold electronic products while meeting selling quotas by suggesting products that best meet customer needs. stocking, cashier and Unloading merchandise trucks.

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant electronic products and services.
  • Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
  • Transferred to Tallahassee Location in 2010
Education
Associate of Science: , Expected in 2013
-
Tallahassee Community College - Tallahassee, FL
GPA:
  • Member of Student Government
  • Member of HA2 INC
High School Diploma: , Expected in 2009
-
Eagles Nest Christian Academy - , Florida
GPA:
  • Graduated with 3.5 GPA
  • Elected Captain of Basketball Team
  • Awarded Best Christian character Award

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Resume Overview

School Attended

  • Tallahassee Community College
  • Eagles Nest Christian Academy

Job Titles Held:

  • Wireless Account Manager
  • Target Mobile Team Lead
  • Claims Specialist
  • Electronics Sale Associate

Degrees

  • Associate of Science
  • High School Diploma

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