wine tour guide resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Energetic Tour Operator with strong teamwork skills. Determined and responsible with commitment to improving organizational efficiency and engaging guests through dynamic storytelling. History includes facilitating tours of [Location]. Approachable and outgoing Tour Operator with experience leading tours of various educational and historic sites, including [Location]. Delivering guest satisfaction through delightful and educational stories and [Technique]. Skilled at leading tours for groups of up to [Number]. Knowledgeable Tour Operator passionate about educating guests on history of [Location]. Consistently increases sales and revenue through exceptional customer service skills. Adept using [Program] to coordinate payments. Articulate and engaging [Job Title] experienced in running fun, informative tours. Smoothly accomplishes tour goals and manages unplanned questions or situations. Expert in maintaining group schedules and strong safety standards. Gifted tour professional dedicated to giving guests memorable experiences. Delivers on promised entertainment or education for site-specific tours. Focused on continuously improving tours with new information and better group management.

  • Group oversight
  • Entertainment
  • Transportation and travel
  • Handling payments
  • Presentation skills
  • Clean driving record
10/2013 to 07/2021 Wine Tour Guide Fedex Office | Culver City, CA,
  • Developed guest relationships to achieve high level of satisfaction.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Created tour programs with focus on providing positive guest experiences.
  • Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Facilitated tours of [Type] to groups of up to 9.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Developed long-term relationships with local partners, restaurants, cafes and wineries.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
10/1979 to 10/2013 City Letter Carrier U S Postal Service | City, STATE,
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Maintained professional and effective public relations with customers and community members.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Acquired customer signature for registered and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Collected customs charges, postage due and C.O.D. payments.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Delivered various types of mail on routes according to strict timelines.
  • Cleaned and checked over vehicle after completion of daily deliveries.
09/1976 to 06/1979 Jr. High Teacher Valley School | City, STATE,
  • Communicated with other teachers and school administrators to build professional relationships.
  • Taught information to meet individual learning styles and student needs.
  • Graded and corrected assignments and tests to assess student performance.
  • Created lesson plans and prepared presentations to cover increasingly complex content.
  • Facilitated classroom discussions by asking relevant questions.
  • Monitored students, maintained discipline and wrote up students for misbehavior.
  • Answered students' questions and coached struggling individuals to boost success.
  • Held scheduled examinations to evaluate comprehension.
  • Delivered clear, informative lectures on subject matter framed to meet state standards.
  • Used positive reinforcement method to redirect poor behavior.
  • Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
Education and Training
Expected in 06/1977 Bachelor of Science | Physical Education San Jose State University, San Jose, CA GPA:

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Resume Overview

School Attended

  • San Jose State University

Job Titles Held:

  • Wine Tour Guide
  • City Letter Carrier
  • Jr. High Teacher


  • Bachelor of Science

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