, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
Skills
Electronic Equipment Assembly
Assignment Delegation
Employee Training
Dependable and Responsible
Work Order Interpretation
Team Leadership and Coordination
Work Order Review
Performance Assessment
Quality Assurance and Control
Lean Six Sigma
Microsoft Office
Decision Making
Attention to Detail
Critical Thinking
Data Entry
Work History
Wholesale Team Lead/Management(Lockbox), 07/2021 to Current Greenstate Credit Union – West Des Moines, IA,
Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
Serves as first line supervisor for assignment of tasks and resolution of issues.
Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
Provides product knowledge and technical assistance on moderately complex problems.
Acts as the teams initial point of contact for issues requiring escalation. Participates in the recruiting process.
Instructs, assigns, directs and reviews the work of client processing analysts.
Prepares performance reviews and provides ongoing feedback to staff.
Helps develop and contributes to the achievement of team objectives.
Operations Coordinator/Team Lead(Lockbox), 11/2016 to 12/2020 Johnson Controls, Inc. – Devens, MA,
Coordinate workflow for all workstreams, ensuring timely completion; allocation of resources where necessary to complete work before next mail drop, correspondence with cross-function teams in New York and Delaware with peers.
Subject Matter Expert for client processes and consistent team building in Scanning, Data Entry, Processing, and Dispatch functions
Build relationships and networks across local teams and sites, assisted Senior Vice President with creating process improvements from the Operations Coordinator perspective, ensuring problem-solving skills.
Workload Transfer, Financial Reconciliation, Transmissions, Processing/Reviewing applications to ensure accuracy
Review error reports and provide information to management and assist with interview events for temporary staff
Managed up to 10-30 employees at a time while instructing new hire training activities, providing structure and consistency, conduct quality reviews, and support exception processing
Support training for development needs of staff as well as required training and outside training development Lean courses
Performed audits and Mistic functions with my manager; has successfully led VP committee in the manager's absence.
Collected, arranged, and input information into the database system.
Meet SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
Licensed Insurance Representative, 04/2014 to 11/2016 Travelers Insurance – City, STATE,
Providing outstanding customer service for policyholders as to get clarification on insurance documents to update policies and make monthly payments
Managing insurance policies with agents and underwriters to enhance customer experience through confidentiality
Successfully processing changes to policies through informed billing and correspondence for efficient procedures controlling risks and retention
Researching and understanding policies with accuracy to inform policies are up to date with each state under strict guidelines through underwriting guidelines
Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for the release of information
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Product Manager, 07/2012 to 04/2014 J. Crew Factory – City, STATE,
Facilitating associate on-boarding and partner with store director and management with on-boarding to ensure all associates equipped with on-trend knowledge
Developed and implemented action plans to follow-up with training and ensure content while consulting customers with face to face interaction
Managed personal shopper performance with client development and productivity with Sales per Hour, with detail for profit and loss experience
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration
Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Education
Bachelor of Science: Merchandising/Business, Expected in 12/2008 The University of North Texas - Denton, Texas, GPA:
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