Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

  • Electronic Equipment Assembly
  • Assignment Delegation
  • Employee Training
  • Dependable and Responsible
  • Work Order Interpretation
  • Team Leadership and Coordination
  • Work Order Review
  • Performance Assessment
  • Quality Assurance and Control
  • Lean Six Sigma
  • Microsoft Office
  • Decision Making
  • Attention to Detail
  • Critical Thinking
  • Data Entry
Work History
Wholesale Team Lead/Management(Lockbox), 07/2021 to Current
Greenstate Credit UnionWest Des Moines, IA,
  • Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
  • Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
  • Serves as first line supervisor for assignment of tasks and resolution of issues.
  • Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
  • Provides product knowledge and technical assistance on moderately complex problems.
  • Acts as the teams initial point of contact for issues requiring escalation. Participates in the recruiting process.
  • Instructs, assigns, directs and reviews the work of client processing analysts.
  • Prepares performance reviews and provides ongoing feedback to staff.
  • Helps develop and contributes to the achievement of team objectives.
Operations Coordinator/Team Lead(Lockbox), 11/2016 to 12/2020
Johnson Controls, Inc.Devens, MA,
  • Coordinate workflow for all workstreams, ensuring timely completion; allocation of resources where necessary to complete work before next mail drop, correspondence with cross-function teams in New York and Delaware with peers.
  • Subject Matter Expert for client processes and consistent team building in Scanning, Data Entry, Processing, and Dispatch functions
  • Build relationships and networks across local teams and sites, assisted Senior Vice President with creating process improvements from the Operations Coordinator perspective, ensuring problem-solving skills.
  • Workload Transfer, Financial Reconciliation, Transmissions, Processing/Reviewing applications to ensure accuracy
  • Review error reports and provide information to management and assist with interview events for temporary staff
  • Managed up to 10-30 employees at a time while instructing new hire training activities, providing structure and consistency, conduct quality reviews, and support exception processing
  • Support training for development needs of staff as well as required training and outside training development Lean courses
  • Performed audits and Mistic functions with my manager; has successfully led VP committee in the manager's absence.
  • Collected, arranged, and input information into the database system.
  • Meet SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
Licensed Insurance Representative, 04/2014 to 11/2016
Travelers InsuranceCity, STATE,
  • Providing outstanding customer service for policyholders as to get clarification on insurance documents to update policies and make monthly payments
  • Managing insurance policies with agents and underwriters to enhance customer experience through confidentiality
  • Successfully processing changes to policies through informed billing and correspondence for efficient procedures controlling risks and retention
  • Researching and understanding policies with accuracy to inform policies are up to date with each state under strict guidelines through underwriting guidelines
  • Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for the release of information
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Product Manager, 07/2012 to 04/2014
J. Crew FactoryCity, STATE,
  • Facilitating associate on-boarding and partner with store director and management with on-boarding to ensure all associates equipped with on-trend knowledge
  • Developed and implemented action plans to follow-up with training and ensure content while consulting customers with face to face interaction
  • Managed personal shopper performance with client development and productivity with Sales per Hour, with detail for profit and loss experience
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Bachelor of Science: Merchandising/Business, Expected in 12/2008
The University of North Texas - Denton, Texas,

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    School Attended

    • The University of North Texas

    Job Titles Held:

    • Wholesale Team Lead/Management(Lockbox)
    • Operations Coordinator/Team Lead(Lockbox)
    • Licensed Insurance Representative
    • Product Manager


    • Bachelor of Science

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