- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
- WWW:
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.
- Electronic Equipment Assembly
- Assignment Delegation
- Employee Training
- Dependable and Responsible
- Work Order Interpretation
- Team Leadership and Coordination
- Work Order Review
- Performance Assessment
| - Quality Assurance and Control
- Lean Six Sigma
- Microsoft Office
- Decision Making
- Attention to Detail
- Critical Thinking
- Data Entry
|
Wholesale Team Lead/Management(Lockbox), 07/2021 to Current
Greenstate Credit Union – West Des Moines, IA,
- Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
- Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
- Serves as first line supervisor for assignment of tasks and resolution of issues.
- Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
- Provides product knowledge and technical assistance on moderately complex problems.
- Acts as the teams initial point of contact for issues requiring escalation. Participates in the recruiting process.
- Instructs, assigns, directs and reviews the work of client processing analysts.
- Prepares performance reviews and provides ongoing feedback to staff.
- Helps develop and contributes to the achievement of team objectives.
Operations Coordinator/Team Lead(Lockbox), 11/2016 to 12/2020
Johnson Controls, Inc. – Devens, MA,
- Coordinate workflow for all workstreams, ensuring timely completion; allocation of resources where necessary to complete work before next mail drop, correspondence with cross-function teams in New York and Delaware with peers.
- Subject Matter Expert for client processes and consistent team building in Scanning, Data Entry, Processing, and Dispatch functions
- Build relationships and networks across local teams and sites, assisted Senior Vice President with creating process improvements from the Operations Coordinator perspective, ensuring problem-solving skills.
- Workload Transfer, Financial Reconciliation, Transmissions, Processing/Reviewing applications to ensure accuracy
- Review error reports and provide information to management and assist with interview events for temporary staff
- Managed up to 10-30 employees at a time while instructing new hire training activities, providing structure and consistency, conduct quality reviews, and support exception processing
- Support training for development needs of staff as well as required training and outside training development Lean courses
- Performed audits and Mistic functions with my manager; has successfully led VP committee in the manager's absence.
- Collected, arranged, and input information into the database system.
- Meet SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
Licensed Insurance Representative, 04/2014 to 11/2016
Travelers Insurance – City, STATE,
- Providing outstanding customer service for policyholders as to get clarification on insurance documents to update policies and make monthly payments
- Managing insurance policies with agents and underwriters to enhance customer experience through confidentiality
- Successfully processing changes to policies through informed billing and correspondence for efficient procedures controlling risks and retention
- Researching and understanding policies with accuracy to inform policies are up to date with each state under strict guidelines through underwriting guidelines
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for the release of information
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Product Manager, 07/2012 to 04/2014
J. Crew Factory – City, STATE,
- Facilitating associate on-boarding and partner with store director and management with on-boarding to ensure all associates equipped with on-trend knowledge
- Developed and implemented action plans to follow-up with training and ensure content while consulting customers with face to face interaction
- Managed personal shopper performance with client development and productivity with Sales per Hour, with detail for profit and loss experience
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Bachelor of Science: Merchandising/Business, Expected in 12/2008
The University of North Texas - Denton, Texas,
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume: