Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10+ years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Skills
Retail merchandising
Retail industry expertise
Payment processing
POS systems
Cash drawer balancing
ID verification
Coin counting
Cash management
Credit and cash transactions
Customer greeting
Cash register operation
Aircraft service
Incident management
Schedule coordination
Staff training
Team development
Cargo transport
Leadership
Planning
Cargo loading
Forklift certified
Inventory organization
Freight labeling
Friendly, positive attitude
People skills
Experience
08/2020 to Current
Cargo Crew Chief Elsupermarkets – La Puente, CA,
Validated load plans, cargo cleanliness and transportation documentation.
Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
Retrieved stored items and traced lost shipments, when necessary.
Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Accomplished team objectives by effectively directing daily activities.
Maintained team flexibility by teaching members all key roles.
Adhered to company requirements and compliance regulations by utilizing continuous team evaluations.
Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
Applied knowledge of coverage needs and team member skills to establish work schedules.
Worked with loadmaster to make sure cargo was correctly balanced within airplane in order to provide best flight performance.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
04/2016 to 08/2020
Wholesale Reciver/ Retail Market ClerkSears – Bakersfield, CA,
Processed payments and maintained accurate drawers to meet financial targets.
Provided every customer with professional and polite support for sales and service needs.
Bagged, wrapped and packaged purchases according to customer needs.
Initiated friendly conversation with each customer to determine level of assistance required.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Delegated tasks to specific employees based on individual knowledge and strengths.
Monitored sales events, added new merchandise and rang up purchases.
Operated cash register, collected payments and provided accurate change.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
10/2014 to 03/2016
Grocery ClerkWhole Foods Market – Minturn, CO,
Cleaned shelves and restocked with new inventory when products were running low.
Helped customers complete purchases, including processing payments and bagging items.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Greeted customers and offered assistance with retrieving and locating products throughout store.
Ensured that the work environment was kept safe, neat and clean at all times.
Retrieved carts from returns and the parking lot.
Cleaned up spills, collected trash and swept and mopped floors.
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
03/2012 to 09/2014
Consultative Sales AssociateSears – City, STATE,
Completed purchases by processing credit and debit cards, cash and personal checks.
Showed customers advantages of each product by demonstrating features.
Provided information on appropriate products and services meeting customers' needs.
Used internal system to search and locate desired items in-store, at sister locations or in distribution center.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Participated in corporate sales trainings to improve skills set and learn new selling techniques.
Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
Participated in incentive programs and contests designed to support achievement of production goals.
Used strong negotiation and persuasion skills to sell advertising products and services.
Learned customer needs and desires to suggest specific product options.
Answered customers' questions and addressed problems and complaints in person and via phone.
Cross-sold additional products and services to purchasing customers.
Provided accurate and detailed quotes for customers to maintain customer satisfaction.
06/2007 to 04/2011
CashierLongs Drugs – City, STATE,
Helped customers find specific products, answering questions and offering advice.
Read weekly sales inserts and monitored price changes.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Worked closely with front-end staff to assist customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Expected in 06/2007
High School Diploma: Hilo High School - Hilo, HI GPA:
Expected in
: Hospitality And Tourism Hawaii Community College - Hilo, HI GPA:
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