Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10+ years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

  • Retail merchandising
  • Retail industry expertise
  • Payment processing
  • POS systems
  • Cash drawer balancing
  • ID verification
  • Coin counting
  • Cash management
  • Credit and cash transactions
  • Customer greeting
  • Cash register operation
  • Aircraft service
  • Incident management
  • Schedule coordination
  • Staff training
  • Team development
  • Cargo transport
  • Leadership
  • Planning
  • Cargo loading
  • Forklift certified
  • Inventory organization
  • Freight labeling
  • Friendly, positive attitude
  • People skills
08/2020 to Current
Cargo Crew Chief Elsupermarkets La Puente, CA,
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Accomplished team objectives by effectively directing daily activities.
  • Maintained team flexibility by teaching members all key roles.
  • Adhered to company requirements and compliance regulations by utilizing continuous team evaluations.
  • Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
  • Applied knowledge of coverage needs and team member skills to establish work schedules.
  • Worked with loadmaster to make sure cargo was correctly balanced within airplane in order to provide best flight performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
04/2016 to 08/2020
Wholesale Reciver/ Retail Market Clerk Sears Bakersfield, CA,
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
10/2014 to 03/2016
Grocery Clerk Whole Foods Market Minturn, CO,
  • Cleaned shelves and restocked with new inventory when products were running low.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Greeted customers and offered assistance with retrieving and locating products throughout store.
  • Ensured that the work environment was kept safe, neat and clean at all times.
  • Retrieved carts from returns and the parking lot.
  • Cleaned up spills, collected trash and swept and mopped floors.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
03/2012 to 09/2014
Consultative Sales Associate Sears City, STATE,
  • Completed purchases by processing credit and debit cards, cash and personal checks.
  • Showed customers advantages of each product by demonstrating features.
  • Provided information on appropriate products and services meeting customers' needs.
  • Used internal system to search and locate desired items in-store, at sister locations or in distribution center.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Participated in corporate sales trainings to improve skills set and learn new selling techniques.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Participated in incentive programs and contests designed to support achievement of production goals.
  • Used strong negotiation and persuasion skills to sell advertising products and services.
  • Learned customer needs and desires to suggest specific product options.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Cross-sold additional products and services to purchasing customers.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
06/2007 to 04/2011
Cashier Longs Drugs City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Worked closely with front-end staff to assist customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Expected in 06/2007
High School Diploma:
Hilo High School - Hilo, HI
Expected in
: Hospitality And Tourism
Hawaii Community College - Hilo, HI

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Resume Overview

School Attended

  • Hilo High School
  • Hawaii Community College

Job Titles Held:

  • Cargo Crew Chief
  • Wholesale Reciver/ Retail Market Clerk
  • Grocery Clerk
  • Consultative Sales Associate
  • Cashier


  • High School Diploma
  • Some College (No Degree)

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