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Wholesale Reciver/ Retail Market Clerk Resume Example

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WHOLESALE RECIVER/ RETAIL MARKET CLERK
Summary

Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10+ years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Experience
Cargo Agent, 08/2020 to CurrentCompany Name - City, State
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
  • Retrieved stored items and traced lost shipments, when necessary.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Wholesale Reciver/ Retail Market Clerk, 04/2016 to 08/2020Company Name - City, State
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Grocery Clerk, 10/2014 to 03/2016Company Name - City, State
  • Cleaned shelves and restocked with new inventory when products were running low.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Greeted customers and offered assistance with retrieving and locating products throughout store.
  • Ensured that the work environment was kept safe, neat and clean at all times.
  • Retrieved carts from returns and the parking lot.
  • Cleaned up spills, collected trash and swept and mopped floors.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Consultative Sales Associate, 03/2012 to 09/2014Company Name - City, State
  • Completed purchases by processing credit and debit cards, cash and personal checks.
  • Showed customers advantages of each product by demonstrating features.
  • Provided information on appropriate products and services meeting customers' needs.
  • Used internal system to search and locate desired items in-store, at sister locations or in distribution center.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Participated in corporate sales trainings to improve skills set and learn new selling techniques.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Participated in incentive programs and contests designed to support achievement of production goals.
  • Used strong negotiation and persuasion skills to sell advertising products and services.
  • Learned customer needs and desires to suggest specific product options.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Cross-sold additional products and services to purchasing customers.
  • Provided accurate and detailed quotes for customers to maintain customer satisfaction.
Cashier, 06/2007 to 04/2011Company Name - City, State
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Worked closely with front-end staff to assist customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
Skills
  • Retail merchandising
  • Retail industry expertise
  • Payment processing
  • POS systems
  • Cash drawer balancing
  • ID verification
  • Coin counting
  • Cash management
  • Credit and cash transactions
  • Customer greeting
  • Cash register operation
Education and Training
High School Diploma, 06/2007Hilo High School - City, State
Some College (No Degree) : Hospitality And Tourism Hawaii Community College - City, State
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Resume Overview

School Attended

  • Hilo High School
  • Hawaii Community College

Job Titles Held:

  • Cargo Agent
  • Wholesale Reciver/ Retail Market Clerk
  • Grocery Clerk
  • Consultative Sales Associate
  • Cashier

Degrees

  • High School Diploma , 06/2007
    Some College (No Degree) : Hospitality And Tourism

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