, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Ethical customer service representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10+ years of experience in quickly resolving customer issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
- Retail merchandising
- Retail industry expertise
- Payment processing
- POS systems
- Cash drawer balancing
- ID verification
- Coin counting
- Cash management
- Credit and cash transactions
- Customer greeting
- Cash register operation
- Aircraft service
- Incident management
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- Schedule coordination
- Staff training
- Team development
- Cargo transport
- Leadership
- Planning
- Cargo loading
- Forklift certified
- Inventory organization
- Freight labeling
- Friendly, positive attitude
- People skills
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08/2020 to Current Cargo Crew Chief Elsupermarkets – La Puente, CA,
- Validated load plans, cargo cleanliness and transportation documentation.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
- Retrieved stored items and traced lost shipments, when necessary.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Accomplished team objectives by effectively directing daily activities.
- Maintained team flexibility by teaching members all key roles.
- Adhered to company requirements and compliance regulations by utilizing continuous team evaluations.
- Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
- Applied knowledge of coverage needs and team member skills to establish work schedules.
- Worked with loadmaster to make sure cargo was correctly balanced within airplane in order to provide best flight performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
04/2016 to 08/2020 Wholesale Reciver/ Retail Market Clerk Sears – Bakersfield, CA,
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided every customer with professional and polite support for sales and service needs.
- Bagged, wrapped and packaged purchases according to customer needs.
- Initiated friendly conversation with each customer to determine level of assistance required.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Monitored sales events, added new merchandise and rang up purchases.
- Operated cash register, collected payments and provided accurate change.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
10/2014 to 03/2016 Grocery Clerk Whole Foods Market – Minturn, CO,
- Cleaned shelves and restocked with new inventory when products were running low.
- Helped customers complete purchases, including processing payments and bagging items.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Greeted customers and offered assistance with retrieving and locating products throughout store.
- Ensured that the work environment was kept safe, neat and clean at all times.
- Retrieved carts from returns and the parking lot.
- Cleaned up spills, collected trash and swept and mopped floors.
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
03/2012 to 09/2014 Consultative Sales Associate Sears – City, STATE,
- Completed purchases by processing credit and debit cards, cash and personal checks.
- Showed customers advantages of each product by demonstrating features.
- Provided information on appropriate products and services meeting customers' needs.
- Used internal system to search and locate desired items in-store, at sister locations or in distribution center.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Participated in incentive programs and contests designed to support achievement of production goals.
- Used strong negotiation and persuasion skills to sell advertising products and services.
- Learned customer needs and desires to suggest specific product options.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Cross-sold additional products and services to purchasing customers.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
06/2007 to 04/2011 Cashier Longs Drugs – City, STATE,
- Helped customers find specific products, answering questions and offering advice.
- Read weekly sales inserts and monitored price changes.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Properly verified customer identification for alcohol or tobacco purchases.
Expected in 06/2007 High School Diploma:
Hilo High School - Hilo, HI
GPA:
Expected in : Hospitality And Tourism
Hawaii Community College - Hilo, HI
GPA:
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