Experienced Account Manager with over 40 years of experience in automotive. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Goods procurement
Windows expertise
Trend assessment
Retail management
Competitor analysis
MS Office
Communications
Problem resolution
Organization
Customer service
B2B sales master
Software sales proficiency
Delinquent accounts monitoring
Accounts Payable
Work History
04/2015 to Current
Wholesale Account Sales RepresentativeLeslie's Pool Supplies – Clermont, FL,
Developed and executed business plans to maximize profitability and revenue.
Used consumer insights and analyzed market conditions to develop effective sales and marketing strategies.
Produced sales reports to monitor sales growth, aging and accounts receivable.
Used LKQ Windows based software to document sales activities and sales pipelines.
Managed over 110 wholesale accounts, including initial meetings, account setups, scheduling and ongoing support.
Retained existing customers and acquired all new wholesale customers through email and proactive sales calls.
Worked with wholesale customers to understand needs and provide optimum service.
Maintained excellent attendance record, consistently arriving to work on time.
Handled 200+ wholesale calls per day.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
When needed Transported product to customer locations.
Increased customer satisfaction by resolving quality issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Conceived and implemented marketing plans to acquire market share within chosen markets.
Provided superior service to customers by quickly responding to requests, suggestions and concerns.
Created marketing materials such as flyers and business cards to uncover new customer leads.
Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Conducted multiple promotions and samplings for new products to drive sales for clients, boosting sales 50%.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Closed over 30 daily sales after contacting potential customers to educate them on .
Maximized business potential by providing excellent customer service and ensuring 100% client retention.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Delivered products as needed.
07/1998 to 01/2011
Inside Sales RepresentativeCrst International – Crestline, OH,
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
Collected information on sales and service issues to provide effective resolutions.
Developed and deepened customer relationships to drive revenue growth.
Answered customers' questions regarding products, prices and availability.
Maintained up-to-date knowledge of all available products.
Surpassed sales targets by 20%.
08/1982 to 07/1998
Parts ManagerHonda World – City, STATE,
Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Bolstered sales and inventory management by effectively controlling daily parts program activities.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
Expected in
High School Diploma: Pekin Community High School - Pekin, IL, GPA:
Expected in
Associate of Arts: American And English Literature Illinois Central College - East Peoria, IL GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
