Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Over 21 years of legal experience; seasoned, well-rounded bi-lingual senior paralegal, that can prepare/manage large projects from start to finish. Experience in compliance/risk related matters. Strong analytical ability, able to work well under pressure, capacity to multi-task, excellent time management skills, organized, attention to detail, able to work independently as well as part of a team.
  • Solid interpersonal skills
  • Excellent analytical background, with attention to detail
  • Strong financial and research skills
03/2017 to Current
Wells Fargo Virtual Channels Compliance Consultant Travelers Insurance Fresno, CA,
  • Respond to requests for compliance reviews from WFVC escalation queues for complex complaints meeting the Community Bank Risk Profile Interface with the Law Department, RCRM, CBRM, Wells Fargo Audit Services, peer compliance groups, complaint management leads, product managers, third-party service provider managers, technology and operations groups, to keep abreast of current policy requirements and new developments impacting the complaints management program Evaluate the adequacy and effectiveness of policies, procedures, initiatives, products, and internal controls by conducting root cause analysis on contact center data Produce reports and related supplementary information to fulfill documentation requests for internal and external reviews, audits, and examinations Participate in and provide consultation and support on behalf of the line of business on corporate policy programs and regulatory changes related projects and initiatives Participate in cross-functional teams to provide project support and line of business compliance expertise Partner with subject matter experts to implement appropriate procedures and controls.
03/2014 to 03/2017
Wells Fargo Wealth and Investment Paralegal Travelers Insurance Morristown, NJ,
  • Wealth and Investment Management Litigation/Retail Brokerage/Trust Paralegal Research and resolve issues and matters which may involve substantial legal or factual complexity, through detailed review and/or examination of documentation and/or factual investigation.
  • Work closely with high-level business units.
  • Coordinating responses to customer complaints, and assisting in the review of risk assessments.
  • Work closely with Compliance Resolution Group to review customer issue/ complaints.
  • Provide background for specific client inquiries, claims, disputes, cases and/or proceedings under the direction of an attorney.
  • Identify and collect documents for discovery, prepare/manage productions and discovery repositories.
  • Prepare agreements and pleadings relating to litigation and non-litigation matters with customized provisions under the direction of an attorney.
  • Provide support to a specialized practice or functional area within the Legal Group requiring a high degree of analytical, written and oral communication and organizational skills.
  • Able to identify specific as well as broad, underlying issues in area of expertise and work independently on complex assignments without direct supervision.
  • Experience in handling discovery and other aspects of litigation.
  • Experience in alternative dispute (arbitration) resolution, particularly in FINRA forum, and investment securities.
03/2013 to 03/2014
Senior Business Litigation Paralegal Faurecia Interior Systems Troy Fcm, OH,
  • Manage/mentor case assistants.
  • Extensive document review and assist in state and federal court filings.
  • Draft interrogatories and other discovery as well as complex pleadings, Discovery motions and proposed orders for attorney review.
  • Assist with bankruptcy, civil litigation and probate matters.
  • Review and organize document production (e-discovery) and data-base management.
  • Handle selection processes and the interviewing of arbitrators.
03/2012 to 06/2012
Senior Litigation Insurance Defense Trial Paralegal Flipboard New York, NY,
  • Review office files and answers routine correspondence.
  • Conducts legal research, file management and case progression activities.
  • Drafts correspondence to opposing attorneys, claims and clients with regard to related discovery matters, case status, motions, etc.
  • Draft interrogatories and other discovery as well as complex pleadings, discovery motions and orders for attorney review.
  • Review and organize document production (e-discovery).
  • Obtain compiles and analyzes medical records for discovery.
  • Handles incoming discovery.
  • Prepare experts/other witnesses and any other necessary pre-trial and/or trial activities.
  • Assist with motions in limine, draft jury instructions, trial notebooks and attend trial.
  • Summarizes and/or indexes depositions, and on completion of discovery, summarizes and indexes all material.
  • Draft and issue necessary subpoenas.
  • Manage paralegal teams.
  • Contact parties and witness(es) concerning trial dates and coordinates with the attorney their appearance and testimony.
  • Coordinate and conduct witness interviews; meet with clients and/or witnesses as necessary to ensure proper case development.
11/2011 to 03/2012
Senior Litigation Paralegal Amazon.Com, Inc. Philadelphia, PA,
  • Manage litigation holds.
  • Manage and coordinate employment law cases internally and with outside counsel.
  • Manage subpoenas, document productions, deposition preparation and expert witness materials.
  • Analysis of employment law claims.
  • Review and revise contracts.
11/2010 to 10/2011
Labor and Employment Litigation Paralegal Workiva Paris, TX,
  • Case management of administrative claims, drafting position statements to federal and state agencies, assisting in investigations of workplace claims, and providing guidance to human resources professionals on related topics.
  • Attorney support: assist with managing litigation, including claims under TriNet's Employment Practices Liability Insurance (EPLI) program applicable to TriNet and its customers.
  • Coordination with outside counsel on document productions and other information requests, litigation holds and e-discovery matters.
  • Legal research on matters of substantive law.
  • Handle or triage inquiries directed to TriNet's legal department.
  • Respond to document subpoenas and other requests for records, pursuant to state and federal laws.
  • Handle government investigations.
  • Corporate regulatory filings including annual reports and withdrawals.
  • Assisting in preparation of filings in connection with state licensing requirements for professional employer organizations.
  • Drafting addenda to TriNet's standard customer service agreement.
  • Review of commercial contracts with vendors.
2010 to 11/2010
Online Sales Banker Wells Fargo Bank City, STATE,
  • Ability to multi-task in a multi-channeled contact center that services a diverse customer base.
  • Responsible for achieving/exceeding monthly assigned sales and service objectives.
  • Solve inbound customer service issues and questions, and sell additional Wells Fargo Bank products and services.
  • Through in-depth inquiries, identify and present the best products and services to meet the customer needs and provide customers with one call resolution.
09/2008 to 03/2009
Construction Litigation Trial Paralegal McNichols Beers, LLP City, STATE,
  • Summarized depositions and propounded discovery.
  • Extensive trial preparation, attend trial and managed electronic document database.
  • Managed large document review/productions and created indexes.
11/2006 to 06/2008
Senior Litigation Trial Paralegal Dechert LLP City, STATE,
  • Extensive cite checking.
  • Propounded legal documents.
  • Performed staff reviews and performance evaluations.
  • Extensive trial preparation, document reviews and attend trials.
2006 to 11/2006
Senior Litigation Paralegal Randick O'Dea & Tooliatos McNichols Randick O'Dea & Tooliatos City, STATE,
  • Managed and mentored case assistants.
  • Extensive document review (e-discovery).
  • Assisted in state and federal court filings.
  • Drafted discovery and response letters to insurance adjusters.
  • Performed staff reviews and performance evaluations.
  • Responsible for new paralegal hires.
  • Trial preparation and attend trial.
06/2005 to 09/2005
Sales Manager Legal Imaging Technologies City, STATE,
  • Managed and mentored large sales team.
  • Drafted budget analysis and revenue charts.
  • Performed staff reviews and performance evaluations.
  • Responsible hires and terminations.
11/2004 to 06/2005
Account Manager Legal Imaging Technologies City, STATE,
  • Wrote sales proposals.
  • Answering pre-sales technical questions regarding Electronic Discovery.
  • Performed sales presentations to match company's products with identified needs.
  • Responsible for closing sales, and supporting new customers.
11/2002 to 11/2004
Sr. Intellectual Property Litigation Paralegal Howrey Simon Arnold & White, LLP City, STATE,
  • Managed large intellectual property & antitrust cases.
  • Conducted annual evaluations.
  • Managed and mentored litigation case assistant teams.
  • Extensive contact with case designated experts.
  • Case calendaring.
  • Assisted in interviewing department legal assistant candidates.
  • Project organization and case management.
  • Reviewed patents and articles.
  • Trained case assistants on document management (e-discovery), trial preparation, production and cite checking.
  • Strong technical experience with Summation.
  • Drafted briefs and correspondence.
  • Extensive trial and deposition preparation experience.
07/2000 to 11/2002
Lead Litigation Paralegal/Case Manager Howard, Rice, Et Al City, STATE,
  • Drafted summons, petitions, motions, affidavits and memoranda of law.
  • Engaged in deposition preparation and assist attorney during deposition.
  • Propounded and responded to written discovery.
  • Reviewed witness depositions, medical records and medical expert reports.
  • Provided employee relations support, including: issuing and providing disciplinary advice and conducting exit interviews.
  • Assisted in interviewing and placement of department's legal assistant candidates.
  • Initiated planning and application of case management strategies.
  • Extensive document review and document management (e-discovery).
  • Coordinated complex trial logistics.
  • Managed legal staff members.
  • Extensive cite-checking.
  • Extensive trial preparation and attended trial.
06/1998 to 07/2000
Litigation Paralegal Fenwick & West, LLP City, STATE,
  • Project and document management and maintenance of all case documents and records.
  • Utilized knowledge of Intellectual Property, Insurance Defense, Labor Law, Employment Law, Tax and Copyright Infringement.
  • Traveled to Spain for client conferences.
  • Translated voluminous contract documents and related materials.
  • Cite checked, performed legal research and aided in propounding of initial discovery.
  • Independently managed a variety of pro-bono cases.
1996 to 06/1998
Legal Assistant Law Offices Of Bertrand, Fox & Elliot City, STATE,
  • Interviewed arbitrators, witnesses and potential clients.
  • Maintained file indexes and proper circulation for all active files.
  • Prepared trial, pleading and discovery binders.
  • Prepared subpoenas and maintained subpoena records.
  • Extensive document production preparation and case management.
  • Assisted with summary judgment motions and deposition summaries.
  • Assisted in expert witness determination.
Education and Training
Expected in 1996
Associate of Arts: Legal Sudies
Skyline College - San Bruno, CA

Concordance, Summation, Relativity, Trial Director, Live-Note, MS Office (Word, Excel, PowerPoint, Outlook, Access, DTE, Time-slips, Sales Force), Cite-Checking (Blue Booking), LexisNexis, Westlaw; Bilingual Spanish.

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School Attended

  • Skyline College

Job Titles Held:

  • Wells Fargo Virtual Channels Compliance Consultant
  • Wells Fargo Wealth and Investment Paralegal
  • Senior Business Litigation Paralegal
  • Senior Litigation Insurance Defense Trial Paralegal
  • Senior Litigation Paralegal
  • Labor and Employment Litigation Paralegal
  • Online Sales Banker
  • Construction Litigation Trial Paralegal
  • Senior Litigation Trial Paralegal
  • Senior Litigation Paralegal
  • Sales Manager
  • Account Manager
  • Sr. Intellectual Property Litigation Paralegal
  • Lead Litigation Paralegal/Case Manager
  • Litigation Paralegal
  • Legal Assistant


  • Associate of Arts

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