Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Profile
Versatile and adept IT professional and instructional systems developer with 10+ years' experience in training, troubleshooting, SharePoint Development/Administration and eLearning design and development.
  • Mobile web design
  • Detail oriented
  • Strong communication skills
  • CSS
  • Design, layout and typography
  • Cross-browser compatibility
Relevant Experience
  • Developed and maintained company style guide.
  • Improved user productivity, discoverability and simplicity through UI redesigns.
  • Strategized ways to leverage various data sources including SharePoint, Learning Management System and Access databases to produce a single output.
  • Reduced time a cost for development and deployment of User Guides by 18% saving $20000 per project.
  • Built the mobile version of Scale and Ticket tracking application
  • Designed, developed and produced a User Interface that allowed Single Source , which was successfully implemented by Convergys.
05/2011 to 02/2015
Web/SharePoint Application Developer Hcl Technologies Ltd. Greenville, SC,
  • Customized many SharePoint UI's with client specific branding and received positive feedback
  • Support existing Clients resolving technical issues related to access, functionality and training
  • Develop solutions according to client requirements for external facing sites
  • SQL management, querying, and SSRS report building
  • InfoPath Development and maintenance with and without code behind
  • Mobile UI development
  • KPI dash boarding
  • SharePoint Administration
  • Developed Stored Procedures for stream lining queries
09/2010 to 07/2014
Contractor Amazon.Com, Inc. Hillsboro, OR,
  • Rebuilt a home and added a ten foot extension
  • Wired electrical for home and upgraded existing
  • Poured concrete footers and added interior tile
  • Built structural framing
  • Added exterior walls and siding
  • Added plumbing, bathroom, kitchen hot water heater
  • Upgraded all windows
  • Upgraded all doors
  • Insulated top to bottom
  • Interior walls mudding and boarding
  • Wired lights and smoke alarms
  • Rebuilt 75% of existing home due to structural damage and rot.
  • Passed all city inspections and home is now occupied
08/2003 to 05/2011
Sr. Analyst, Systems Cognizant Technology Solutions Santa Monica, CA,
  • Develop ADHOC reporting from multiple systems
  • Create simple to advanced SP Workflow automation based on project requirements
  • Manage small to mid-size projects using Six Sigma methodology
  • Develop customized solutions for SP User Interfaces (UI).
  • Facilitate SharePoint training for end users and educate best practices.
  • Input, organize, analyze and Manage information for multiple Learning Management System (LMS) platforms
  • Design web-based, SCORM-compliant, blended e-learning for online specialists and employees using the ADDIE model for instructional design methodologies
  • Provide support, troubleshooting and access issues related to SP
  • Administer allocation of SP sites, site groups and users, and delivered training and support during transition
  • Design and develop layout and reporting solutions for all projects within SP
  • Develop, administer, manage and maintain all company specific Intranet sites
  • Developed InfoPath form solutions to standardize and automate writing input to web output
  • Facilitate global web design projects, including usability, accessibility and testing using QA methodologies
  • Design, manage, and implement new web interfaces and layouts for instructional material
  • Develop training material for multiple countries and regions for on-line dissemination
  • Document Business requirements for all new project work exceeding 16 hours of development
  • Completed Six Sigma Green Belt training and projects
  • Develop eLearning using Adobe Captivate and testing material using Articulate Quizmaker
03/2001 to 08/2002
Technical Writer Teksystems For VISTAKON City, STATE,
  • Developed Project Charters, Design Documents, Business Requirements, Test Scripts and Plans
  • Executed integration, regression, and acceptance testing for new and existing software during development on AS/400 and IBM Mainframe systems
  • Created and maintained manual test scripts based on previously defined test objectives
  • Documented Project Plans, Project Tasks, and Task time lines, identifying the critical path for each project
08/1994 to 03/2001
QA Test Analyst Universal Card Financial Services City, STATE,
  • Established Test Strategies and Test Plans according to the application architecture, and project requirements
  • Executed test plans for internet credit applications
  • Utilized development tools for testing and design to compile estimated time lines for task completion Constructed project timelines, beginning from conception to implementation in the production environment
  • Managed project development following quality control methodologies
  • Facilitated training, and development, of associates at early stages of learning curve
  • Managed the successful startup of the Recovery Department, for Universal Card Services
  • Developed a web based training resource site for the testing department based on the ADDIE model
  • Defined the testing objectives necessary to support the project and system requirements
  • Trained New Hire employees and performed QA monitoring and coaching for performance improvement
Expected in 2016
Associate of Science: Software Development
ITT Technical Institute - Jacksonville, FL
Expected in 2006
Certification: Server +
Convergys Tech - Jacksonville, FL

Expected in 2004
Certification: Instructional Systems Design
University Of North Florida - Jacksonville, FL
Expected in 2004
Certification: Real Estate Appraisal
Florida State College at Jacksonville - Jacksonville, FL

JaxSPUG Jacksonville SharePoint User Group

  • MCTS/MCITP - SharePoint 2010
  • Instructional Systems Design
  • Real Estate Appraisal
  • Server +
  • Network +
  • Six Sigma Green Belt

Training, Testing, Qa, Web Based, Microsoft Sharepoint, Sharepoint, Access, Solutions, Ui, User Interface, Business Requirements, Six Sigma, Six-sigma, Articulate, Best Practices, E-learning, Instructional Design, Intranet, Learning Management, Learning Management System, Lms, Qa Methodologies, Six Sigma Methodology, Usability, Web Design, Web-based, Workflow, Application Architecture, Architecture, Card Services, Coaching, Credit, Production Environment, Project Development, Qa Test, Quality Control, Test Plans, Concrete, Inspections, Kitchen, Plumbing, Branding, Clients, Maintenance, Microsoft Ssrs, Sql, Ssrs, Stored Procedures, Acceptance Testing, As/400, Critical Path, Ibm Mainframe, Integration, Integrator, Mainframe, Manual Test, Manual Test Scripts, Project Plans, Technical Writer, Test Scripts, User Acceptance, .net, Asp,, C#, Crystal Reports, Database, Database Administration, Dhtml, Html, Jquery, Managing Projects, Microsoft Office, Microsoft Team Foundation Server, Ms Access, Ms Asp, Ms Office, Ms Sql Server, Oracle, Perl, Php, Project Management, Sql Server, Team Foundation Server, Visual Basic, Visual Studio, Xml, Xsl, Xslt, Associate, Html5, Javascript, Software Development, Structured Software, Systems Design, Appraisal, Real Estate

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School Attended

  • ITT Technical Institute
  • Convergys Tech
  • University Of North Florida
  • Florida State College at Jacksonville

Job Titles Held:

  • Web/SharePoint Application Developer
  • Contractor
  • Sr. Analyst, Systems
  • Technical Writer
  • QA Test Analyst


  • Associate of Science
  • Certification
  • Certification
  • Certification

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