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Web Manager Resume Example

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JD
WEB MANAGER
Professional Summary

Results-oriented and passionate team member with the ability to analyze, process and share information logically. Self-motivated and dedicated. Experienced project manager with a customer-focused approach to consulting and providing technical advice. Technical background of exceptional research, problem-solving, organizational, training, and interpersonal skills. Passionate about creating a better web for everyone by advocating for and supporting universal design principles.

Skills
  • Project management
  • Creative complex problem-solving
  • Instructional design
  • Public speaking
  • Web Accessibility/Section 508
  • Admin/user support of tech platforms
  • Systems/website migrations
  • Training and support
  • Strategic planning
  • Superior written/verbal communication
Work History
06/2015 to CurrentWeb ManagerCompany Name | City, State
  • Provided strategic oversight and support for the design, development, and maintenance of the Library public-facing website and critical digital services.
  • Provided outreach across Campus to explore technology and workflow needs for diverse stakeholder groups; provided technology/resource recommendations.
  • Successfully managed concurrent/complex long-term projects in a distributed and diverse environment, by leading cross-functional teams with library, central IT staff and partner organizations in support of complex technical solutions (e.g, Library public website redesign).
  • Investigated new technologies and provided high-level consulting advice to library administration and staff in integrating systems and platforms.
  • Advised on web best-practices for web content development, information architecture, systems migration, and integration with third-party systems.
  • Delivered innovative and integrated technical solutions to meet evolving needs of users such as digital signage to show computer availability data and building occupancy (later integrated into other Library web platforms).
  • Developed technical specifications from user needs assessments and business process analysis conducted by User Experience librarian.
  • Provided platform administration, training, and documentation support for Cascade CMS, WordPress, LibApps Suite, MachForm, YOURLS, and other systems supporting web presence.
  • Championed Campus integration efforts of accessibility standards into application and website development processes.
  • Supervised and mentored student employees.
03/2011 to 06/2015Web DeveloperCompany Name | City, State
  • Served as one of two primary administrators of Cascade CMS.
  • Provided timeline management and support of migration of 130+ department and organization sites into web content management system by developing templates, functionality, and providing content migration support.
  • Served as lead trainer for web services team.
  • Managed team training, trained trainers, and served as backup trainer.
  • Provided project management, web development, CMS integration, and implementation of fully redesigned responsive website for Joan B. Kroc School of Peace Studies.
  • Provided support for website redesign/transition process by evaluating existing website content and information architecture, developing new information architecture, and working directly with content owners and maintainers.
  • Provided primary technical support for web-related issues to nearly 250 non-technical web content owners/maintainers.
  • Developed and maintained system user guides, documentation, and other training materials.
  • Collaborated with website maintainers to improve the usability, interactivity, and search engine optimization of website content.
  • Championed website accessibility as a priority during design, development, and maintenance processes.
  • Provided support for integration of course catalog system components into website to allow for dynamic updating.
  • Created Google Analytics profiles and reports; provided general interpretation of data to stakeholders.
06/2006 to 03/2011Senior Web Page Design SpecialistCompany Name | City, State
  • Led transition of entire website, over 60,000 files, to a CMS.
  • Responsible for troubleshooting issues with Windows SharePoint Services, Microsoft FrontPage, WebTrends, and other web development concerns.
  • Created, coordinated, and conducted training for DOH web managers in HTML and web content management.
  • Microsoft FrontPage and Windows SharePoint Services.
  • Received high praise for the effectiveness of my training sessions.
  • Provided primary support for updates to the Florida Department of Health website, which contained more than 6,000 web pages.
  • Strong reputation for being efficient, accurate, and reliable.
  • Monitored, tracked, and reported compliance with ADA Section 508 Accessibility standards, and State Technology Office specifications.
Presentations/Community Engagement
  • Chair, UC San Diego Electronic Accessibility Oversight Committee
  • Member, Voice of San Diego Technology Advisory Committee
  • Accepted Proposal, AHEAD 2020: ADA Accessibility Issues: The Good, the Bad, and the Ugly with Jimmy Cong (UCSD) and Michelle Shaw (Florida Atlantic University).
  • 05/16/2019: 2019 Global Accessibility Awareness Fair. Leadership, event planning, and content support. Partnered with campus colleagues for diversity of content.
  • 04/12/2019: UCSD Computer Science & Engineering Celebration of Diversity – Inclusive Design: Access for all (with Jimmy Cong). One of four accepted proposals for the inaugural event.
  • 02/04/2019: Library Blog Editor [WordPress] Training
  • 08/14/2018: UCCSC 2018. Improving Website Accessibility with SiteImprove (with colleagues at other UC schools: Joshua Hori, Mary Salome, Tyler Vogel, and Eric Mayes).
  • 05/17/2018: 2018 Global Accessibility Awareness Fair. Leadership and content support for inaugural event.
  • 04/03/2018 and 04/05/2018: Library Confluence Training
  • 02/09/2018: ALCTS 2018 Midwinter Symposium – Empowering Access and Ensuring Accessibility: Connecting People to Information and Collections. Presentation – Accessibility is Good for Everyone: Enhancing Discoverability with Accessible Content
  • 02/13/2018: Code4Lib National Conference 2018. Pre-conference workshop – Advocating for Library Accessibility: An Introduction (with Katherine Deibel, Syracuse University)
  • 08/08/2017: UCCSC 2017 – Baking it in: Integrating the UX Design Process with a Website Redesign (with Jenny Reiswig and SuHui Ho)
  • 05/18/2017: Global Accessibility Awareness Day 2017. #NoMouse Challenge
  • 04/04/2017: Designing for Digital 2017. Really Baking It In: Integrating the UX Design Process with a Website Redesign. (with SuHui Ho and Jenny Reiswig)
  • 03/06/2017: Code4Lib National Conference 2017. Pre-conference worksop – Web Accessibility: Becoming a Stronger Advocate (with Katherine Deibel, Syracuse University)
  • 11/18/2016: Code4Lib SoCal Quarterly Meeting – Practical Web Accessibility (developer-focused)
  • 07/11/2016: UCCSC 2016 – Practical Web Accessibility
  • 06/15/2016: UC San Diego Campus LISA. Practical Web Accessibility
Education
2015Master of Management | Library and Information ScienceUniversity of Southern California, City, State
2010Master of Education | Instructional TechnologyUniversity of West Florida, City, State
2002Bachelor of Science | Information StudiesFlorida State University, City, State
  • Major concentration: Web Development
  • Minor: Communication
Certifications
  • Exin Certified in IT Service Management Foundations (ITIL)
  • Certified Scrum Product Owner (CSPO)
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Resume Overview

School Attended

  • University of Southern California
  • University of West Florida
  • Florida State University

Job Titles Held:

  • Web Manager
  • Web Developer
  • Senior Web Page Design Specialist

Degrees

  • 2015 Master of Management | Library and Information Science
    2010 Master of Education | Instructional Technology
    2002 Bachelor of Science | Information Studies

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