Web Manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-oriented and passionate team member with the ability to analyze, process and share information logically. Self-motivated and dedicated. Experienced project manager with a customer-focused approach to consulting and providing technical advice. Technical background of exceptional research, problem-solving, organizational, training, and interpersonal skills. Passionate about creating a better web for everyone by advocating for and supporting universal design principles.

  • Project management
  • Creative complex problem-solving
  • Instructional design
  • Public speaking
  • Web Accessibility/Section 508
  • Admin/user support of tech platforms
  • Systems/website migrations
  • Training and support
  • Strategic planning
  • Superior written/verbal communication
Work History
Web Manager, 06/2015 to Current
Brightstar CorpFlower Mound, TX,
  • Provided strategic oversight and support for the design, development, and maintenance of the Library public-facing website and critical digital services.
  • Provided outreach across Campus to explore technology and workflow needs for diverse stakeholder groups; provided technology/resource recommendations.
  • Successfully managed concurrent/complex long-term projects in a distributed and diverse environment, by leading cross-functional teams with library, central IT staff and partner organizations in support of complex technical solutions (e.g, Library public website redesign).
  • Investigated new technologies and provided high-level consulting advice to library administration and staff in integrating systems and platforms.
  • Advised on web best-practices for web content development, information architecture, systems migration, and integration with third-party systems.
  • Delivered innovative and integrated technical solutions to meet evolving needs of users such as digital signage to show computer availability data and building occupancy (later integrated into other Library web platforms).
  • Developed technical specifications from user needs assessments and business process analysis conducted by User Experience librarian.
  • Provided platform administration, training, and documentation support for Cascade CMS, WordPress, LibApps Suite, MachForm, YOURLS, and other systems supporting web presence.
  • Championed Campus integration efforts of accessibility standards into application and website development processes.
  • Supervised and mentored student employees.
Web Developer, 03/2011 to 06/2015
Acrt, Inc.Evergreen, CO,
  • Served as one of two primary administrators of Cascade CMS.
  • Provided timeline management and support of migration of 130+ department and organization sites into web content management system by developing templates, functionality, and providing content migration support.
  • Served as lead trainer for web services team.
  • Managed team training, trained trainers, and served as backup trainer.
  • Provided project management, web development, CMS integration, and implementation of fully redesigned responsive website for Joan B. Kroc School of Peace Studies.
  • Provided support for website redesign/transition process by evaluating existing website content and information architecture, developing new information architecture, and working directly with content owners and maintainers.
  • Provided primary technical support for web-related issues to nearly 250 non-technical web content owners/maintainers.
  • Developed and maintained system user guides, documentation, and other training materials.
  • Collaborated with website maintainers to improve the usability, interactivity, and search engine optimization of website content.
  • Championed website accessibility as a priority during design, development, and maintenance processes.
  • Provided support for integration of course catalog system components into website to allow for dynamic updating.
  • Created Google Analytics profiles and reports; provided general interpretation of data to stakeholders.
Senior Web Page Design Specialist, 06/2006 to 03/2011
State Of Florida Department Of HealthCity, STATE,
  • Led transition of entire website, over 60,000 files, to a CMS.
  • Responsible for troubleshooting issues with Windows SharePoint Services, Microsoft FrontPage, WebTrends, and other web development concerns.
  • Created, coordinated, and conducted training for DOH web managers in HTML and web content management.
  • Microsoft FrontPage and Windows SharePoint Services.
  • Received high praise for the effectiveness of my training sessions.
  • Provided primary support for updates to the Florida Department of Health website, which contained more than 6,000 web pages.
  • Strong reputation for being efficient, accurate, and reliable.
  • Monitored, tracked, and reported compliance with ADA Section 508 Accessibility standards, and State Technology Office specifications.
Master of Management: Library and Information Science, Expected in 2015
University of Southern California - Los Angeles, CA
Master of Education: Instructional Technology, Expected in 2010
University of West Florida - Pensacola, FL
Bachelor of Science: Information Studies, Expected in 2002
Florida State University - Tallahassee, FL
  • Major concentration: Web Development
  • Minor: Communication
  • Exin Certified in IT Service Management Foundations (ITIL)
  • Certified Scrum Product Owner (CSPO)

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Resume Overview

School Attended

  • University of Southern California
  • University of West Florida
  • Florida State University

Job Titles Held:

  • Web Manager
  • Web Developer
  • Senior Web Page Design Specialist


  • Master of Management
  • Master of Education
  • Bachelor of Science

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