Troubleshooting server and website issues regarding Wordpress, DNS, SSL, email, file and MySQL database management, Google Apps. Remote desktop support, performing software cleans, virus and malware removal, email support, registry optimization, browser hijacker removal, miscellaneous program installation and support. Communicating with customers via phone and online chat. Providing excellent customer service and problem resolution; selling services and memberships. | Served as Tech Support Assistant Team Lead and Team Lead. Helped manage and supervise team, answer questions, designate duties to team members, occasionally assist with scheduling. 2D animation in Photoshop, 3D animation in Blender and Unity, minimal programming with JavaScript and HTML. Avid Pro Tools Certified User; MIDI and audio composition, mixing, recording, editing, and notation in Pro Tools and Sibelius. Used LogMeIn Rescue and Screen Connect to provide technical assistance through remote desktop support. |
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web advisor
Debroahspotlight
Linden, North Carolina
technical assistant, social media manager, web advisor, communications liaison
Spring Valley Elementary – Richardson ISD
Dallas, Texas
web & graphic design instructor, advisor
Art Institute of Houston, Graphic & Web Design Program
Katy, Texas