Web Advisor resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Student with extensive experience in customer service and information technology technical support. Skills include server and software support, as well as maintaining customer relations through telecommunications and chat. Have organized and managed team members from leadership position. Sturdy work ethic; dedicated to providing exceptional support and professional customer satisfaction in any environment.
Work History
05/2016 to Current
Web Advisor Endurance International Austin, ,
  • Linux server support and troubleshooting, customer service, sales, and billing support.
  • Troubleshot website issues related to WordPress and content management software, file and MySQL database management, DNS, SSL and Dedicated IP, email.
  • Experience in SSH navigation.
  • Emphasis on customer service including de-escalation of angry customers.
  • Top-performing in sales on my team.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.

03/2015 to 05/2016
Technician General Dynamics Falls Church, ,
  • Remote desktop support
  • Activated accounts for clients interested in new services.
  • Upsold products and services to increase company revenue.
  • Provided on-call support for critical issues.

10/2014 to 03/2015
Kitchen Staff Taco Bell Winter Park, ,
  • Worked alongside other kitchen staff to perform cooking and cleaning duties.
  • Occasionally served customers on the serving line; This includes giving the standard greeting, offering samples of our dishes, and receiving every customer in a friendly and hospitable manner.
  • Trained new employees.


Troubleshooting server and website issues regarding Wordpress, DNS, SSL, email, file and MySQL database management, Google Apps.

Remote desktop support, performing software cleans, virus and malware removal, email support, registry optimization, browser hijacker removal, miscellaneous program installation and support.

Communicating with customers via phone and online chat.

Providing excellent customer service and problem resolution; selling services and memberships.

Served as Tech Support Assistant Team Lead and Team Lead.

Helped manage and supervise team, answer questions, designate duties to team members, occasionally assist with scheduling.

2D animation in Photoshop, 3D animation in Blender and Unity, minimal programming with JavaScript and HTML.

Avid Pro Tools Certified User; MIDI and audio composition, mixing, recording, editing, and notation in Pro Tools and Sibelius.

Used LogMeIn Rescue and Screen Connect to provide technical assistance through remote desktop support.

Expected in Current
Bachelor of Arts: Commercial Music
Utah Valley University - Orem,

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Resume Overview

School Attended

  • Utah Valley University

Job Titles Held:

  • Web Advisor
  • Technician
  • Kitchen Staff


  • Bachelor of Arts

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